Business Services Associate

The Business Services
Associate is responsible for delivering support to Business Services customers
and assists the Business Services Consultants with preparing agreements
and implementation documents, reporting and special projects.

* Be proficient in
the following products and services:

• Business DDAs
• Business Services
  products - Business Online Banking, Business Mobile Banking, ACH, wire, remote
  deposit, Positive Pay, etc.

* Internal
support contact person for Business Services
customers. Providing high-level customer support, product troubleshooting and
training. Liaison between customer and other back-office departments for
in-depth research and solutions.

* Prepares agreements and implementation packages based
on information provided by Business Services Consultants.

* Manages customer self-assessments process, service
implementation schedule and performs review of service implementation and
limits for accuracy.

* Maintains
database of client lists, limits, conduct purged customers review, etc. for the
Business Services department.

* Promote business for the Bank by maintaining good
customer relations, speaking with customers about service solutions, and referring customers to appropriate staff for new
services using Bank-endorsed techniques and processes.

* Associate
degree, or at least 5 years of related experience, or an equivalent combination
of education and experience.

* Banking
knowledge or expertise. Understanding of banking products, regulations,
processes.

* Ability
to multi-task and support cross-functional teams. Must be able to provide support
to internal business partners.

* Effective
oral and written communication skills.

* Must
possess general problem solving, analytical and research skills. Ability to
interpret written and oral instructions.

* Attention
to detail, well organized, proactive and self-starter.

* Proficiency
in using personal computers and office products (e.g., Word, Excel).