Customer Service Representative

Duties and Responsibilities:

% of

Time

1.

With the responsible Customer Support Manager, coordinate interdepartmental activities

across the following disciplines: Service Engineering, Materials, Training, "on site"

Maintenance Service, Program Management, Contract Management, in support of

customer requirements. The objective is to develop, achieve and guarantee an efficient

and effective after sale support capable to sustain Customer operations.

25%

2.

Assist the Customer Support Manager by coordinating customer reviews, building meeting

agendas, follow up customer interactions by distributing meeting notes, updating the Customer

Relationship Module and building presentation material for customer meetings.

25%

3.

Analyse and assign the actions required to achieve a customer driven objective.

15%

4.

Monitor and report Customer Support performance indicators for the assigned customer base.

15%

5.

Develop and manage Continuous Satisfaction/Improvements plans to ensure

customer satisfaction.

10%

6.

Perform other duties and fulfill other special projects and responsibilities as assigned.

10%

7.

8.

9.

10.

11.

12.

TOTAL:

100%

BS in Aerospace Engineering, Logistic Engineering or Business Management

Two years in a similar role in the aviation sector and preferably in the helicopter industry.

1.

Fluent with the Microsoft Office suite

2.

Strong written and oral communication skills.

3.

Action oriented

4.

Intercultural awareness, ability to create and maintain relations

5.

Must be well - organized

6.

A knowledge of SAP functions and/or CRM is a plus

7.

Able to work under pressure and meet customer deadlines

8.

Bilingual - English/Spanish

9.

Must be able to travel domestically and internationally up to 50% of the time

None