Claims Analyst

OUR TEAM IS OUR BEST ASSET

About West Liberty Foods
West Liberty Foods manufactures hundreds of meat and poultry products that can be found in well-known grocery stores and top restaurant chains nationwide. Recognized as one of the top protein processors in North America, we have the capacity to produce over 650 million pounds of food products per year across our facilities. We are The Surprisingly Big Company, and we're right in your backyard.

Build your career with West Liberty Foods and be a part of an exciting, collaborative team environment!

We are currently hiring:

Job Title: Claims Analyst

Job Summary: Claims Analyst is responsible for evaluating, investigating, and processing claims to ensure accuracy, compliance and ensuring resolution while acting as the primary point of contact for customer inquiries.

Compensation Details: Depends on experience with minimum starting salary is $55,000

Primary Responsibilities:

• Manage the resolution of claims through collaboration with Sales, Brokers, QA, Operations, Finance, Supply Chain, and Logistics.
• Request, consolidate and analyze customer claim details to assist in determining claim validity and facilitating timely and accurate processing and execution.
• Research, obtain and maintain supporting documentation for reported issues to include written and verbal communication records.
• Participate in company established training programs, leadership training, continuous improvement and weekly department meetings.
• Determine category, department, account and cost center for appropriate product loss expense application.
• Develop excellent working relationships with all company business units and departments (Sales, Finance, Supply Chain, Logistics, QA, Operations) and service partners as required for claims processing.
• Operate company data entry systems efficiently. Systems include QAD/Cyberquery for order entry, research, revision processing and reporting, Salesforce for product, pricing, claim records and reporting, Tracegains for product specifications, and Google platform for communication management.
• Drive continual improvement in quality, productivity, efficiency and cost.
• Ensure compliance with all appropriate regulations as well as company policies and safety regulations.
• Partner with all departments of the organization.
• Other duties as assigned.

Job Requirements:

• An Associate's Degree in a related field or equivalent is preferred.
• Minimum of 3 years of related experience is preferred.
• Ability to understand product chemistry and general manufacturing processes in order to question and respond accordingly.
• Excellent verbal and written communication skills, understanding the nuance of placing pressure and urgency, pushing the envelope to a discussion, but not coming across as aggressive or impolite.
• Exercise collaborative skills and exhibit leadership qualities in gathering internal consensus within a cross-functional team.
• Ability to diffuse a conflicting and intense situation.
• Functions performed with Legal, Nationwide and either insurance agents representing the involved parties, coordination of withdrawal or recall information and the logistics tracking to support financial exposures.
  Strong decision making skills with the ability to make a timely decision.
• Experience handling claims, processing responses and ability to diffuse conflicting and intense situations in a professional manner.
• Strong attention to detail.
• Must be able to problem solve.
• Ability to work in a fast paced environment.
• Ability to adjust quickly to changing demands.
• Computer experience - Microsoft Office or Google Suite. Strong typing skills are a must.
• Ability to communicate effectively with all levels of the organization.
• Ability to lead, motivate and develop others.
• Must be able to work extended hours and weekends if needed.
• Candidates must successfully pass the post-offer/pre-employment drug test and background screen.

West Liberty Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

West Liberty Foods is committed to providing all team members with predictable work schedules that accommodate the universal need to spend time away from work to rest, relax, and spend time with family and friends. However, as a food manufacturer, West Liberty Foods is responsible for producing perishable products. To help ensure that our food products meet the quality and safety standards our customers expect, team members may, at times, be asked or expected to work overtime, weekends, or holidays. West Liberty Foods remains committed to its overtime, weekend, and holiday pay policies, and will schedule team members for those hours on a volunteer-first basis, whenever possible.
To be considered an applicant for this position, you must apply online on our career site at https://careers.wlfoods.com/.

The following benefits are available:

Medical, Dental, Vision & Prescription Coverage
Paid Time Off
Life Insurance
Short Term Disability
Flexible Spending Account and Health Savings Account
401(k) Retirement Savings Plan
Employee Assistance Program
Educational Assistance Program
Discount Benefits
Additional Voluntary Benefits