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Director, Payment Operations - Clifton, NJ

Valley National Bank
$130,800.00 - $234,200.00 / yr
paid time off
United States, New Jersey, Clifton
925 Allwood Road (Show on map)
Mar 07, 2026
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Director, Payment Operations
#26-194
Multiple Locations
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Job Overview
At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.

The Director of Payment Operations is responsible for the strategic oversight, daily execution, and risk governance of payment channels including wires (USD, & FX), CHIPS, SWIFT and ACH and ensures that all payment operations are executed with accuracy, compliance and strong fraud controls.
Job Description
Responsibilities include but are not limited to:


  • Provide end-to-end leadership of all payment operations, including USD domestic wires, international wires, CHIPS, SWIFT, ACH origination, and compliance processes, ensuring accuracy, timeliness, and regulatory adherence.
  • Act as the organization's payment operations subject matter expert and primary escalation point for complex transactions and client-impacting issues.
  • Build and sustain a high-performance culture emphasizing accountability, cross-training, and operational discipline while fostering team engagement and development.
  • Define and enhance KPIs and service standards for payment accuracy, fraud detection, exception management, and throughput; monitor performance and drive continuous improvement initiatives.
  • Champion automation, workflow modernization, and straight-through processing strategies to optimize efficiency and client experience across payment channels.
  • Strengthen operational resiliency through robust business continuity planning, dual-control frameworks, and uptime assurance.
  • Oversee fraud monitoring and anomaly detection for ACH and wire transactions; partner with risk and compliance teams to reinforce control frameworks and regulatory adherence.
  • Ensure full compliance with internal policies and regulatory requirements (OCC, FDIC, FFIEC, NACHA, BSA, OFAC, Reg E, Reg CC, Reg DD), meeting audit expectations and mitigating operational risk.

Requirements
Required Skills:


  • Minimum of 10 years of experience in payment operations or treasury operations.
  • Deep expertise in ACH, Nacha, wire operations (Fedwire, CHIPS, SWIFT), sanctions screening, fraud monitoring and payment investigations.
  • Forward thinking leader who anticipates risk, embraces change and drives modernization.
  • Excellent problem-solving, communication, and stakeholder management capabilities.


Required Experience:


  • Bachelors Degree and a minimum of 10 years within a financial industry handling operational functions, payment operations, or treasury operations and 3 years of management experience.


Preferred Experience:


  • Minimum 5 years of experience managing operations, ACH, Wires, or Risk function.

Full-time/Part-time
Full-time
FLSA
Exempt
Location(s).
925 Allwood Rd, Clifton , New Jersey 07012 , United States
350 Madison Ave, New York , New York 10017 , United States
Total Rewards Summary
We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.

In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.
Job Details
Pay Range Pay Range
The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.

The actual pay rate will depend on the person's qualifications and experience.
$130,800.00 - $234,200.00 / year
Pay Transparency
In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
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