Executive Director, Clinical Applications

POSITION SUMMARY:

The Executive Director of Clinical Applications is responsible for the strategic planning, implementation, and optimization of BMCHS's clinical information systems - namely Epic - and associated ancillary clinical applications.

This role will lead multiple teams across ambulatory, inpatient and reporting applications to ensure that clinical technology enhances patient safety, improves clinician workflow, and aligns with broader organizational goals.

The successful candidate will be a key member of the BMC IT leadership team, will build and support high performing teams, and will be looked upon as the foremost expert on the use of technology in the hospital EHR and reporting spaces.

The Executive Director of Clinical Applications will partner with hospital clinical and operational leadership to ensure roadmaps are aligned and that technology and innovative address the needs of our three-hospital system.

Position: Executive Director, Clinical Applications

Department: Information Services

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Strategic Leadership:

• Develop and execute a multi-year roadmap for clinical applications that supports the organization's clinical, operational, financial objectives
• Partner with leaders within and outside the system to align strategic goals with technology capabilities
• Foster a culture of collaboration and continuous improvement in EHR solutions

System Optimization

• Oversee the lifecycle of Epic and integrated clinical systems, ensuring high availability and continuous improvement
• Lead the evaluation and rollout of new Epic modules, optimizations, and the adoption of quarterly upgrades
• Conduct research to understand market trends, evolving needs, and/or unsolved customer pain points

Stakeholder Engagement

• Act as the primary liaison between IT, clinical leadership (CMIO, CNIO) and operations & administrative leads to prioritize requests and resolve pain points
• Serve as an executive sponsor ensuring client satisfaction and application usage
• Build and maintain strategic relationships across clinical, operational, and IT stakeholders to align enterprise technology initiatives with organizational priorities

Resource Optimization & Talent Development

• Direct a distributed team of Epic Analysts, Managers, and Directors ensuring talent is allocated effectively across high-priority enterprise projects
• Develop standardized tools and processes to ensure consistent development, implementation, and integration across BMCHS IT environments
• Design new workflows, policies, and training programs in alignment with systemwide best practices
• Mentor and manage team, fostering a culture of innovation and accountability

Governance & Compliance

• Facilitate the Clinical IT Governance Committee to manage the intake of project and enhancement requests, ensuring clinical build remains standardized and scalable
• Establish KPIs and metrics to monitor usage and performance. Implement course-corrections when performance deviates from goals

Financial Management

Manage the capital and operating budgets for the clinical applications department, including vendor contract negotiations and ROI analysis.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)

JOB REQUIREMENTS

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor's degree in information technology, business or a related field (master's preferred)
• 10+ years of progressive leadership experience in healthcare and technology. Health System or Hospital network experience highly preferred
• Deep experience managing teams across multiple EPIC modules
• Proven experience managing applications for a multi-hospital or academic medical system
• Demonstrated track record of building relationships with executive-level internal and customer stakeholders
• Proven ability to navigate a highly complex, matrixed environment
• Or equivalent combination of education and experience

PREFERRED EDUCATION AND EXPERIENCE (If none, please enter "N/A"):

• Experience managing "Best-of-Breed" technical integrations) into Epic workflows
• Knowledge of technology and data operations, solution delivery models, and finance

CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED (If none, please enter "N/A"):

• Hold at least one active Epic Certification (e.g., EpicCare Inpatient, Ambulatory, or Willow)
• Current on New Version Training (NVT)

CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED (If none, please enter "N/A"):

• Multiple Epic certifications

KNOWLEDGE, SKILLS & ABILITIES (KSAs) (If none, please enter "N/A"):

• Deep understanding of clinical and operational workflows in community and practice-based settings
• Lifecycle Mastery: Experience leading at least one Full Life-Cycle Epic Implementation or a major multi-site "Big Bang" upgrade
• Governance Knowledge: Deep familiarity with Epic-specific tools and programs, including Honor Roll/Stars requirements, Nova release notes, and System Pulse
• Strong interpersonal, client-facing, and presentation skills
• Ability to manage competing priorities, with a customer-centric mindset and consultative approach
• Familiarity with interoperability standards, health data exchange, and cybersecurity best practices

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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