Medical Assistant Lead - Urology - 138671

Under the direct supervision of the Urology Nurse Manager and Nurse Supervisor, and the general supervision of clinic providers and licensed nursing staff, the Medical Assistant supports urology patients as part of our patient-centered Care Navigation Hub. This role performs a variety of work duties which requires specific knowledge and training in patient care duties within business and professions code of the State of California and/or the regulations The Joint Commission (TJC).

The Medical Assistant Lead is responsible for assisting with phone-based patient communication, MyChart message support, appointment scheduling, referral processing, care coordination, and pre- and post-procedure follow-up for urology patients. The Medical Assistant will also float to assist in urology clinics as needed.

The Medical Assistant must demonstrate strong communication, organizational, and customer service skills while working collaboratively with providers, nurses, and other healthcare team members in a fast-paced outpatient urology practice. This role plays a key part in ensuring a positive experience for patients, providers, and team members in both virtual and in-clinic settings.

The Medical Assistant is also expected to perform clinical and administrative duties within their scope of practice, following established protocols, policies, and provider direction. The position requires the ability to prioritize tasks, use sound judgment, and contribute effectively to an interdisciplinary healthcare team to support safe, efficient, and high-quality patient care.

The Lead Medical Assistant also provides training, guidance, and day-to-day support to other medical assistants, serving as a resource for the department. This includes offering direction, assisting with scheduling and onboarding, and supporting skill development. The Lead participates in improvement efforts that enhance clinic operations and patient care. Other lead responsibilities may be assigned as needed.

• Certified Medical Assistant (CMA) OR Certificate of completion of a Medical Assistant training program.

• BART or BLS at time of hire with commitment to get BART within six (6) months of hire date.

• Minimum of three (3) years of Medical Assistant experience.

• Recent experience in Urology within the past three (3) years.

• Experience with answering phones, patient questions, making appointments, and coordinating care.

• Knowledge of medical terminology, online scheduling, universal precautions, and proper use of body mechanics.

• Requires initiative, the ability to prioritize demands, and the ability to work in a teamenvironment.

• Excellent communication skills with the ability to communicate clearly both verbally and in writing.

• One (1) year of EPIC & Cadence experience, or equivalent system.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and a pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace