A/V TECHNICIAN I

Job Description:

We are seeking an AV Support Technician who excels at delivering exceptional audiovisual support and customer service in dynamic, client-facing environments. The ideal candidate will possess hands-on experience supporting conference rooms, meetings, and special events, with a strong understanding of audiovisual technologies, troubleshooting, and operational best practices.

As a member of the AV team, you will be responsible for the installation, operation, maintenance, and support of a wide range of audio, video, conferencing, and presentation technologies. This role requires an individual who can confidently manage event support activities, maintain equipment readiness, and serve as a trusted technical resource for clients, stakeholders, and team members.

The AV Support Technician serves as a critical link between technology and the end user, ensuring that conference rooms, presentations, video conferences, and special events operate seamlessly. Success in this position requires strong communication skills, attention to detail, sound judgment, and the ability to remain professional and composed while supporting high-visibility meetings and time-sensitive events.

If you are passionate about technology, enjoy solving technical challenges, and thrive in a customer-focused environment where no two days are the same, this is an exciting opportunity to contribute to a collaborative team dedicated to delivering outstanding audiovisual experiences and operational excellence.

Essential Duties and Responsibilities:

As an AV Support Technician, you will provide technical support, advice, and troubleshooting for all Audio and Video equipment. Create and keep track of reports, logs, inventory, and other administrative-related items per supervisor's request. You will also provide excellent client service as there will be high interaction.

• Perform the installation, adjustment, and operation of audiovisual equipment such as cameras, lights, video conference systems, audio, and microphones for client events.
• Plan all aspects of video production through computer and audio-visual equipment.
• Provide audio-visual training to clients and other audio-visual technicians.
• Crosstrain backup technicians.
• Report to the Sr. A/V Conference Room Coordinator/Lead Conference Room Coordinator and Operations Manager in all aspects of their operations.
• Evaluates equipment specifications and requests, makes recommendations to Sr. A/V Conference Room Coordinator/Lead Conference Room Coordinator and Operations Manager on new equipment and maintenance requests.
• Works on assigned tasks from the Sr. A/V Conference Room Coordinator/Lead Conference Room Coordinator and Operations Manager.
• Be able to operate and troubleshoot projectors, video switching equipment, audio equipment (amps, mixers), microphone devices, PCs, VCR s/DVD s players, and Video Conferencing systems (Tandberg/ Polycom).
• Be able to perform routine maintenance and ensure A/V equipment is clean and organized.
• Reconfigure furniture within conference/meeting rooms and ensure all necessary preparations for scheduled events are completed in a timely manner.
• Perform pre-event checks on A/V systems to ensure the event will have fully operating equipment prior to scheduled start.
• Interface with clients and event coordinators on site regarding specific situations and clarify minor event items.
• Provide outstanding customer service by establishing excellent working relationships with team members, clients, and vendors.
• Use experience and judgment to plan and accomplish day-to-day goals and perform a variety of tasks.
• Work under general supervision, and reports to the designated supervisor.
• Maintains a professional and positive attitude in a fast-paced and occasionally high-pressure environment.
• Performs other duties as assigned by the supervisor.

Required Qualifications

Education and Work Experience:

• High school diploma or equivalent required; Associate degree is preferred.
• 1-4 years of experience in A/V Technology field.
• Must have knowledge or experience with most of the following: setup, testing, use, maintenance, and configuration of audio mixers, digital signal processing, flat panel TV s/Monitors, projectors, projector screens, touch panels control systems, control system processors, room control (lights, monitors, audio systems, etc.) and networking infrastructure as it pertains to audio/visual use.

Skills and Competencies:

• Experience working in a government environment preferred.
• Excellent communication skills and customer relations acumen.

Corporate Values Alignment:

• Passionate - Demonstrates a strong enthusiasm for the work, the company and client's mission, and the impact it has on others. Enthusiasm, dedication, team motivation, continuous learning, and ownership.
• Selfless - Demonstrates a willingness to put the needs of others, the team, and the company above personal interest. Helping others, knowledge sharing, teamwork, inclusivity, and humility.
• Trailblazer - Leads the way with a pioneering spirit, setting new standards, and creating paths for others to follow. Leading by example, fostering innovation, mentoring, owning new ventures, and encouraging experimentation.
• Impactful - Strives to make a meaningful and measurable difference that contributes positively to the company, clients, and the community. Focus on results, performance tracking, community contributions, empowerment, and improvement.
• Innovative - Striving to think creatively, improve processes, and bring new ideas to life that drive business and client success. Staying current with industry trends and activities to ensure Impyrian stays ahead of competitors and exceeds client expectations. Proactive idea generation, calculated risk-taking, collaboration, growth mindset, and tech adoption.

Physical Requirements:

• Ability to sit for extended periods while working at a desk or workstation.
• Prolonged use of a computer and keyboard, including typing and using a mouse.
• Ability to handle light lifting (up to 20-30 lbs), including office supplies, files, or small equipment.
• Frequent use of manual dexterity for tasks such as writing, filing, and operating office equipment (printers, scanners, etc.).
• Ability to walk or stand occasionally to attend meetings, interact with colleagues, or move around the office.
• Clear vision (with or without corrective lenses) for reading documents, viewing computer screens, and performing detailed tasks.
• Ability to maintain focus and attention to detail throughout a full workday.
• Repetitive motions associated with tasks such as typing, using a mouse, and answering phones.
• Ability to bend or stoop to retrieve files or office supplies from cabinets or storage areas.
• Occasional standing, reaching, or walking to attend meetings or use office equipment in different areas of the office.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation and Benefits

Disclaimer on Compensation Range

The compensation range listed for this position is provided in accordance with applicable pay transparency laws and reflects the employer's good faith estimate of what we expect to pay for the role at the time of posting. This range does not represent a specific offer and should not be interpreted as a guarantee of compensation.

Actual salary offers may fall outside of the posted range and will depend on a variety of factors, including but not limited to:

• Relevant skills and experience
• Education and certifications
• Market and business needs
• Internal pay equity
• Location and cost of living

We encourage all interested applicants to apply, regardless of whether their desired compensation aligns perfectly with the posted range.

• Salary Range: $22.60 - 25.00 USD/per hour

Full time employees are eligible for the following benefits:

Impyrian is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. Individuals able to obtain and maintain U.S. government security clearances may be required for certain positions.