Human Services Program Representative 2

Are you a motivated professional seeking a career where you can make a meaningful difference to the lives of individuals receiving services across Pennsylvania? The Department of Human Services is looking for a dedicated and driven Human Services Program Representative 2 to join the Bureau of Community Services. In this impactful role, you will help support and strengthen the integrity, accountability, and quality of services provided within the Commonwealth's Intellectual Disability and Autism service system. Your work will contribute to ensuring that individuals receive effective, high-quality supports that promote independence and well-being. If you thrive in a collaborative, mission-focused environment and are ready to advance your career while making a positive impact, we encourage you to apply today.

In this position, you will collaborate closely with leadership, service providers, and key stakeholders to strengthen regulatory oversight, support program innovation, and promote best practices across a complex statewide service network. Through policy leadership, data-driven monitoring, and collaborative problem-solving, you will help ensure that individuals receiving services are provided with safe, high-quality supports while advancing the mission of the Office of Developmental Programs (ODP). Key responsibilities include supervising professional staff who review provider administrative and program operations, analyze system and documentation data, and develop compliance findings and enforcement recommendations. You will interpret statutes, waiver requirements, regulations, and departmental policies to ensure consistent statewide application across licensing, enrollment, qualification, and monitoring activities. Additionally, you will oversee provider enrollment, compliance, qualification, and requalification processes, including evaluating adherence to program participation standards and ongoing operational requirements. You will direct statewide oversight of participant-directed services and Electronic Visit Verification (EVV), including data analysis, compliance monitoring, and coordination of corrective or enforcement actions when necessary. In this role, you will lead the development and implementation of monitoring frameworks, tools, and data analysis strategies used to evaluate provider performance and strengthen regulatory accountability. You will also make and defend high-level regulatory and operational decisions and represent ODP in policy development initiatives, interagency collaboration, and administrative or legal proceedings.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Human Services Program Representative 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Four years of professional experience developing, implementing, or evaluating a human service program, and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.