Business Intelligence Product Owner

Position Summary

The Product Owner of Business Intelligence and Reporting leads a team responsible for the development and improvement of BI products and services, to meet internal and regulatory reporting needs across the bank. They are responsible for defining strategy, managing the backlog, ensuring timely delivery, and promoting adoption of products across teams.

The Product Owner works with business leaders to identify and prioritize needs while partnering with Development, other Product Owners, Infrastructure, Risk/Compliance, and vendors to build reliable data sets, reports and tools that enable insights and deliver value across business lines. This position requires an elevated level of strategic thinking and the ability to shift into the details to make informed decisions and support team members when required.

Essential Functions

• Strategy and Roadmap: Defines and communicates the product vision and roadmap for BI platforms, datasets, dashboards, and reports, prioritizing work based on business value and regulatory/compliance needs. Creates, maintains and clearly communicates with developers and/or vendors, business lines and all stakeholders the goals, backlog, and needs to achieve success.
• Platform and Report Ownership: Enhances, updates, and supports BI platforms, data models, data sets, dashboards and reports that meet Mascoma Bank's needs regarding quality, functionality, security, availability and performance.
• Backlog Management: Gathers use-cases, documents requirements and collaborates with stakeholders and technical teams to validate needs, assess feasibility, size effort, and prioritize work. Continuously refining and optimizing the product backlog based on feedback and changing priorities.
• Agile Delivery: Leads a team responsible for delivery of BI products and services in alignment with software development life cycle and project management policies within the Bank.
• Change and Incident Management: Responsible for adoption of change and incident management and processes within the BI team in alignment with organizational guidelines and policies, including communication and documentation of all bugs, changes and incidents impacting reports and services available. Drive improvements to minimize future bugs and incidents.
• Support Management: Supports teams in the identification and investigation of issues and collaborates with IT, product owners and vendors(s) to identify root causes, workarounds, and practical solutions to improve deliverables and responses.
• Subject Matter Expertise: Accountable for maximizing the value of BI products and maintaining subject matter expertise. Monitoring market trends and user feedback to inform product decisions.

What You'll Need

• Associate degree or equivalent combination of education and experience sufficient to successfully perform the job functions.
• Minimum of 5 years in data analytics, management or development.
• Extensive knowledge of data management includes data modeling, transformation, governance and visualization.
• Demonstrable?expertise in extracting insights from qualitative & quantitative?research.
• Must be able to work autonomously, stay on timeline, and communicate with different technical skill levels.
• Ability to communicate effectively with other departments including listening, determining common goals and translating information between technical and non-technical teams.
• Work independently to research and analyze information to self-identify opportunities. Able to maintain confidentiality and privacy.
• Professional appearance; grooming and dress consistent with MSB appearance policy.

What's a Plus

3+ years of bank experience

Physical Demands/Working Conditions

• Must be able to work flexible time schedule including after hours
• Varied work with a normal expenditure of energy and little or no unusual physical effort?
• May involve incidental business machine operations
• Work involves intermittent periods of moving and being stationary
• Working conditions include well-lit and well-ventilated areas
• Travel to other Mascoma Bank locations is required for training and occasional meetings

Core Competencies

Action Oriented - Acting on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Empowered - Having the knowledge, confidence, means, and ability to act or make decisions for oneself.

Resourcefulness - Securing and using resources effectively and efficiently.

Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Drives Results - Consistently achieving results, even under tough circumstances.

Courageously Challenges and Questions - Challenging the status quo by asking questions and challenging existing processes; seeking out diverse opinions and ideas.

Agile Learning - Actively learning through experimentation when tackling problems, using both successes and failures to adopt new concepts.

Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.

Manages Ambiguity - Operating effectively, even when things are uncertain, or the path forward is unclear.

Self-Leadership - Asking for the direction and support needed to grow and be challenged.

Situational Adaptability - Adapting one's approach and demeanor in real time to match the shifting demands of varying situations.

Yes Approach - Approaches customer interactions from a "yes" mindset - being open minded when fulfilling customer needs; uses "Yes, AND..." over "Yeah BUT" when collaborating with colleagues to discover the best path forward.

Why Mascoma Bank?

• Strong culture of belonging with a team that values creativity, new perspectives and innovation.
• Community first minded. We care about our employees and the communities we serve.
• Competitive compensation.
• Flexible work environment with onsite, remote and hybrid opportunities.
• Career development and internal career mentorship.
• Comprehensive health care, dental care, and vision.
• 401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
• Generous PTO starting at 22 days per year, not including 11 paid holidays and 16 hrs. of Volunteer Time Off.
• Tuition Reimbursement.
• Student Loan Paydown and so much more!

Background and Credit Check

As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.

Please note: Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, taking into account their relevance to the role and any regulatory requirements.

Our Commitment to Belonging!

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact careers@mascomabank.com.

Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V.