Business Support Specialist (Billing)

Job Title: Business Support Specialist

Duration: 1 Year & 9 Months (Possibility of Extension)

Location: Westbrook, Maine USA 04092

Pay Rate: $29.00 - $31.74

Location: The first six week will be hybrid on site, in Westbrook, Maine for three days per week. Once training is completed, the hybrid requirement is to be onsite in Westbrook, Maine two day per week.

JOB SUMMARY

The Veterinary Software Business Services & Subscription team is looking to add an additional Business Support Specialist member to our growing team to help meet business demands; the role is a unique combination of bookkeeping and customer service.

This team is part of the Veterinary Software Customer Success Operations division, a dynamic team that is focusing on improving the customer experience across all with software from time of sale throughout the customer lifecycle with our solutions.

• This Business Support Specialist would focus on performing a variety of activities in support of accurate, timely billing of software products.
• This individual would partner with leadership on creating process flows for efficient billing design with new products or changing pricing models.
• We expect this role to execute one time and repeating billing using excel, SAP, and billing systems (i.e., ChargeBee) on an ongoing basis.
• As processes become established, we anticipate the Business Support Specialist to identify, design and execute continuous process improvement for our team/division.
• The role would also include an element of providing content pertaining to billing or data management to stakeholders, resolving issues and ensuring customer satisfaction, addressing internal and external customer inquiries in a timely fashion.

In the role of Business Support Specialist:

• You will generate monthly billing files to be uploaded into SAP for numerous Veterinary Software Products.
• Audit against monthly promotions and adjustments to ensure accuracy of billing against contracts for products and accounts.
• You will ensure compliance with audit standards and financial guidelines.
• You will collaborate with leadership and internal stakeholders on billing process design for software products, and process workflow improvements for existing software products and team(s).

I look forward to connecting soon!

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.