Software Support Engineer I

Shift: 6:00 PM - 6:00 AM, Thursday-Sunday and every other Wednesday.

After one month of onsite training, the role transitions to an every-other-week onsite schedule.

Software support engineers support end-users who use internally developed client- and web-based scientific and business software. They are expected to understand bioMerieux's core technology, business, and the enterprise systems that enable them. Support engineers are expected to respond quickly to reported problems and troubleshoot issues to provide solutions, corrections, workarounds, or training as appropriate. They should work efficiently with the development and test engineering groups to support the development of software that meets end-user's needs and to resolve software issues identified by end-users.

Primary Duties

• Support the end users of bioMerieux's internal software products through troubleshooting and resolution skills.
• Understand applicable enterprise systems used by bioMerieux.
• Understand company core technologies.
• Communicate and collaborate inside of and across departments.
• Participate effectively in end-users' discussions related to software improvement.
• Work with peers to share skills and solve problems.
• Foster a collaborative and cooperative work environment.
• Create/edit knowledge base articles related to common issues.
• Continually update technical knowledge and skills.
• Perform all work in compliance with company policy and within the guidelines of the company's Quality System.
• Perform other duties as assigned.

Qualifications

Required Education, Training and Experience

• Bachelor degree required in Computer Science or Information Technology with no experience.
  
  • OR HS Diploma/GED and 4 years of experience in a supporting role for manufacturing, software, or information technology environment

Preferred Education, Training and Experience

• Experience in supporting role for manufacturing, software or information technology environment.
• Experience with SQL

Knowledge, Skills, and Abilities (KSAs)

• Consistently upholds and reflects the core ethical principles and values that bioMerieux promotes.
• Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives.
• Written Communications - including the ability to communicate technical data in written form.
• Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
• Effective and efficient problem analysis that leads to high-quality decisions.
• Build and maintain positive, productive interactions with colleagues.
• Skilled in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel.
• Ability to logically solve problems

Working Conditions and Physical Requirements

• Ability to remain in stationary position, either sitting or standing, for prolonged periods: Yes
• Ability to wear PPE correctly most of the day in a clean room: Yes

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [emailprotected].

BioMerieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at [emailprotected], or by dialing 711 for access to Telecommunications Relay Services (TRS).