HR Operations Professional

Job Summary

The HR Operations Professional supports the delivery of consistent, efficient, and highquality Human Resources services across the organization. This role serves as a first point of contact for employees through the HR Help desk and plays a critical role in maintaining, reviewing and ensuring accurate HR data, processing HR transactions, and supporting core HR programs.

Working under general supervision, the HR Operations Professional partners with HR business partners, recruiters, and other HR team members to ensure effective HR operations, a positive employee experience, and compliance with company policies and employment regulations.

Job Responsibilities

• Serve as the first point of contact for employees, former employees, and managers with questions related to HR policies, procedures, systems, and programs.
• Respond to employee inquiries through the HR Help Desk case management system in Oracle, ensuring timely, accurate, and customerfocused resolution.
• Process HR transactions such as new hires, rehires, job changes, promotions, transfers, compensation changes, terminations, and personal data updates.
• Support onboarding activities, including new hire documentation and facilitation of new employee orientation
• Partner with employees and third-party vendors to coordinate leaves of absence
• Maintain employee records and personnel files in compliance with confidentiality and data security requirements.
• Support compliance activities, including, I9 processing, labor law posters, background checks, and audits.
• Leverage HR reports (e.g., headcount, turnover, trends) to support HR leadership and operational decisions.
• Identify opportunities to improve HR processes and contribute to projects and initiatives that enhance efficiency and the employee experience.
• Collaborate with HR team members to ensure consistent service delivery and successful outcomes.

Job Qualifications

• 2+ years of experience in Human Resource Operations or a related field.
• Bachelor's degree in Business, Human Resources or related field and/or commensurate experience.

Behavioral Competencies

• Nimble Learning
• Communicates Effectively
• Collaborates
• Decision Quality
• Customer Focus

Technical Skills

• HR Management Systems
• HR Operations
• Documentation Skills
• HR Laws and Regulations
• HR Databases

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.