Surgery Scheduler

Aquent is proud to partner with a leading healthcare organization renowned for its commitment to patient care and operational excellence. This organization is dedicated to providing a seamless and supportive experience for every patient, from their initial contact through their treatment journey. Joining this team means contributing to a vital mission that directly impacts the well-being of countless individuals.

Are you ready to be the cornerstone of patient experience, ensuring every individual receives timely and compassionate care? We are seeking a highly organized and empathetic Patient Administrative Specialist to play a pivotal role in coordinating new patient journeys and managing critical scheduling. In this dynamic position, you will be the welcoming face and voice of the clinic, directly impacting patient satisfaction and supporting the efficient flow of clinical operations. Your exceptional administrative skills will empower providers and ensure patients feel informed and cared for every step of the way, contributing directly to a positive healthcare outcome.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position

What You'll Do:

• Serve as the primary point of contact for patients, managing front desk operations, check-ins, and check-outs.
• Warmly greet and welcome patients, addressing their initial inquiries regarding appointments, payments, and schedules.
• Efficiently manage a multi-line phone system, screening and routing calls, and taking accurate messages for clinical staff and providers.
• Ensure all necessary patient verifications and authorizations are complete prior to appointments.
• Collaborate closely with providers to align on scheduling preferences and promptly address urgent patient needs.
• Provide essential patient support, utilizing reference documents and tools to assist with inquiries.
• Execute various administrative tasks, including maintaining information and directory databases, and processing internal forms.
• Proficiently utilize telephone systems and patient management systems to perform daily tasks.
• Consistently meet or exceed organizational and departmental service standards.
• Address non-clinical patient relationship management inquiries, escalating as necessary.
• Respond to non-clinical patient messages, escalating complex issues when appropriate.
• Oversee the management and distribution of faxes, mail, and the organized filing of clinic-specific documentation.

Must-Have Qualifications:

• High School Diploma or GED.
• Proficiency in medical terminology.
• Demonstrated knowledge of computer systems and relevant software.
• Strong verbal and written communication skills, appropriate for a professional setting.
• Exceptional customer service abilities, with a talent for problem-solving and managing multiple priorities effectively.
• Familiarity with standard office software, computers, and operating systems.
• Ability to adapt communication style to suit diverse audiences and ensure clear understanding.
• Proven capacity to remain calm and effective in high-pressure or stressful situations.

The target hiring compensation range for this role is $35.81 to $38.96 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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