Sales Operations & Office Coordinator

We are seeking a high-energy, detail-oriented professional to serve as the operational backbone and the "face" of our client's luxury brand's regional headquarters. This is a unique hybrid role designed to support client's elite Customer Service and Sales teams by managing the critical backend processes-such as order entry, reporting, and returns-while ensuring a "white-glove" experience for guests at the front desk.

The ideal candidate thrives in a fast-paced environment, possesses a natural flair for hospitality, and has the technical aptitude to navigate complex order management systems.

Sales & Service Operations

• Order Management: Process standard luxury product orders with high accuracy; confirm lead times and communicate updates to global showrooms and designers via email/chat.
• Returns & Claims: Authorize Return Goods (RGA) following established procedures, determine product disposition with technical leads, and resolve freight damage claims directly with carriers (FedEx) or showrooms.
• Sample Fulfillment: Manage and process finish sample requests for high-end customers and design firms worldwide.
• Omni-Channel Support: Monitor and respond to "Click-to-Chat" inquiries and OMNI emails, ensuring a 24-hour response time.

Reporting & Data Integrity

• Daily Reporting: Execute and monitor daily reports including EDI, Open RGA reports, and Daily Order Reports to ensure the sales cycle remains fluid.
• Account Mastery: Maintain a deep understanding of showroom account information and regional sales agency structures.

Office Coordination & Hospitality

• Brand Ambassador: Act as the first point of contact for the office, greeting guests and associates with a professional, welcoming demeanor.
• Administrative Support: Manage essential office needs including mail distribution, guest navigation, and supply management.
• Environment Management: Ensure the office and front-of-house areas remain clean, tidy, and reflective of a luxury brand's standards.

• Reports directly to the Customer Service Supervisor.
• Collaborates frequently with Sales, Supply Chain, Product Marketing, and Engineering to resolve customer issues and review new product information.

• Experience: 2-4 years in a high-touch Customer Service, Sales Support, or Administrative role.
• Communication: Exceptional written and verbal skills; comfortable interacting with high-net-worth clients and internal stakeholders.
• Technical Savvy: Proficient with technology and computer programs; experience with SAP, EDI, or similar ERP systems is a plus.
• The "Luxury" Mindset: A creative thinker who takes initiative, manages time effectively without constant supervision, and is willing to "pivot" to support the team as needed.
• In-Office Presence: Ability to work on-site Monday through Thursday.