Sr Coordinator Information Systems-Hershey Chocolate World

Job Location: Hershey, PA

Hourly Pay Rate: $28.00 per hour

Minimum Age: 18 years of age or older

Hershey's Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests' experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey's Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.

The Senior Systems Coordinator is a full-time position located in Hershey, Pennsylvania at Hershey's Chocolate World. This is a full-time, hourly position that will include 40 hours per week and benefits with paid time off. This position requires weekday, evening, weekend and holiday availability at times. The starting hourly rate is $28.00 or more based on relevant experience. The company will not provide relocation assistance for this position.

Summary of Major Duties/Responsibilities:

The Senior Systems Coordinator will lead the on-site applications and systems at Hershey's Chocolate World including administration, support, and enhancements working directly with business stakeholders and solution providers to meet business goals. Key systems and applications include Point of Sale and management portal, Attractions Ticketing application and management portal, Payment processing applications, Digital Signage, and additional Customer Facing Solutions.

The Senior Systems Coordinator will lead and assist support resources to deliver daily ongoing support to ensure the successful uninterrupted operation of all retail, food, and attraction systems issues, facilitate incidents with vendors and partners, and maintain tickets in Service Now.

The role will also participate in agile planning with IS and the business, in defining and testing new releases and/or enhancements, test plans, user training, and assist in the implementation and monitoring of new releases and updates.

Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities.

* Leadership/Ability to take initiative

* Problem-solving skills

* Attention to detail

* Ability to work independently and capable of managing multiple tasks

* Detailed working knowledge of Office365, Teams

* Working knowledge of Windows Applications

* Knowledge of Retail technology including Point of Sale applications, Digital Signage, Food and Beverage systems, and ticketing/CRM systems is preferred.

* Knowledge of Microsoft DynamicsD365, SQL, ServiceNow, Rally, and Clarity is preferred

* Must be able to communicate effectively with guests, fellow co-workers, and function effectively as part of a team

* Must be able to push, pull, lift, and carry 30 pounds

Minimum Education and Experience Requirements:

Education:

* High school diploma or GED equivalent is required.

* Preferred Associates or Bachelor's degree in Information Systems but not required or equivalent experience.

Experience:

* 2-3 years of relevant systems, networking, or programming experience is required.

This description covers the most significant duties performed but the incumbent may be responsible for other minor-related work assignments.

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.

You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
You can request an accommodation via phone or email.

To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include "Accommodation Needed" in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.