Manager, Implementation Consultants

The Manager, Delivery & Implementation is responsible for leading, evolving and improving the training, performance and execution of the Delivery & Implementation team. Under the direction of the Director, Implementation & Delivery Management, this position plays a key role in helping to recruit, retain, develop and enhance the skills of the consultants that are working with customers every day. This position requires a mix of cross-functional and customer facing activities.

Essential Duties & Responsibilities

Directs the activities of assigned staff

Manages the activities of the Software Consultants

Responsible for the selection and hiring of new employees

Coaches, manages the performance of, rewards, and motivates the team members.

Discipline authority up to and including the recommendation of termination as necessary

Works with the Director in defining processes, workload, and schedules.

Works with Resource Management on resource allocation decisions for customer implementations.

Directs the interpretation and application of policies (i.e., expense report approval, PTO management).

Leads internal consulting team initiatives and works cross-functionally to ensure that inter-departmental needs are met.

Responsible for ensuring team members meet established KPIs and OKRs

Responsible for facilitating training for Software Consultants

Works with Learning & Enablement to ensure that new Consultants have a consistent and rapid on-boarding process that allows them to be billable within three months

Identifies gaps in the existing team's knowledge and facilitates the training necessary to enable the Consultants to be proficient at implementing additional features and products.

Evaluates the readiness of a consultant to be able to implement customers independently.

Customer Management

Exists as an escalation point for customer needs and can quickly assess the root of these needs, and creates and executes a plan to address the needs.

Competencies

• Inclusive leadership style that solicits and is receptive to input from team members but is also decisive once inputs are obtained.

• Uses ethical principles to guide decisions and actions; demonstrates honesty and integrity in managing people and resources; and treats others with respect, fairness, and concern for their welfare.

• Strong conflict resolution, relationship management, and process management skills are critical.

• Effectively applies broad, in-depth, and up-to-date knowledge of pertinent management, technical, business, and professional issues.

• Able to effectively recruit, hire, train, manage, motivate, and develop staff.

• Ability to understand the implementation methodology and teach others to effectively lead customers through the process.

• Strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues.

• Effectively develops and uses a systematic approach to analyze and solve problems. Acts proactively to anticipate risks and seeks to mitigate them before they occur. Visualizes the big picture and effectively identifies key issues and designs harmonious and effective solutions.

• Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Effectively presents and explains information to various group sizes and levels of knowledge.

• Well-organized, self-directed team player. Open to others' ideas, and exhibits willingness to try new things.

• Effectively manages competing demands, adapts to changes in the work environment, and is responsive to frequent change, delays or unexpected events.

• Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

• Handles confidential and sensitive information with a high degree of discretion, diligence and good judgment.

• Demonstrates accuracy and thoroughness and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information.

• Consistently at work and on time, responds to management direction, and solicits feedback to improve performance.

Qualifications

Required:

• Bachelor's degree business/accounting, training or technology plus five (5) years project management or software consulting; or comparable relevant experience.

• Proven leadership and employee relations skills. Including a minimum of five (5) years leading teams and developing new employees within a business.

• Subject matter expertise in two or more of the following areas:

  • Consulting principles and practices

• Accounting principles and practices

• Construction project management principles and practices

• High level of customer support experience. Excellent process planning, time management, communication, decision-making, presentation, organization, and interpersonal skills.

• Accomplished client-management skills, relationship-building skills, requirements gathering experience, and negotiating skills.

• Comfortable working within a matrix environment where others are running the tactics of implementations

• Understanding of general business and accounting principles and practices sufficient to manage accounting system data conversions efficiently and effectively

• Must be able to consistently perform assigned work within established deadlines.

• This position requires both domestic and international travel up to 35%. Travel requirements may vary depending on customer and team needs. The successful candidate will be willing and able to meet travel requirements. A valid driver's license and ability to qualify for a US Passport are required.

Preferred:

• MBA or Masters in accounting, training or technology

• Experience using construction accounting software

• PMP certification a plus

Working Conditions

Work takes place in a variety of settings as follows:

• In an office setting that requires the ability to sit and work at a keyboard and computer monitor for extended periods of time, and to communicate with customers and co-workers by phone and computer.

• In various settings related to on-site customer engagements and consultant training. This includes travel to and from site via car, train, and airline, standing and/or sitting for extended periods of time, presentation of training/consulting topics, and overnight hotel stays.

• High stress may occur.

• Ability to lift and carry up to 30 lbs.

Reports to: Director, Implementation & Delivery Management

Business Assignment: AECO

Direct Reports: Assigned Consultants and Trainers

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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