CX Ops AI Strategic Program Manager (IC)

Architect the Future of Construction Excellence as our Strategic AI Program Manager!

Are you a visionary technologist ready to bridge the gap between abstract AI potential and concrete business outcomes? Trimble is seeking a Strategic AI Program Manager to serve as the primary architect of our next-generation Customer Experience for the AECO industry. In this high-visibility role, you will lead the end-to-end lifecycle of AI agents-from identifying high-impact use cases to technical configuration in Salesforce Agentforce-ensuring our global customers and teams benefit from cutting-edge digital transformation.

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it is helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

AECO:

The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

What Makes This Role Great:

This is a rare opportunity to define the "Art of the Possible" by building a next-generation AI blueprint for the Architecture, Engineering, and Construction lifecycle. You will act as an internal consultant for CX leadership, moving AI from a concept to a core business driver while gaining hands-on experience with Salesforce Data Cloud and Agentforce to automate complex global workflows.

Key Exciting Responsibilities

• Develop and maintain the AECO AI Blueprint, prioritizing use cases that reduce friction across the customer lifecycle and reclaiming team capacity.

• Architect and configure Agentforce Topics and Actions, building Salesforce Flows that allow AI to perform sophisticated tasks like pulling project data or escalating technical issues.

• Lead the Prompt Engineering effort to ensure AI personas match Trimble's professional and expert brand voice while maintaining high technical accuracy.

• Partner with IT and Data teams to ground AI in Data Cloud, ensuring real-time access to technical manuals, BIM standards, and customer history.

• Design and lead User Acceptance Testing (UAT) processes, collaborating with subject matter experts to validate AI responses and eliminate query "dead ends."

Essential Skills & Experience

• 3-5 years of experience in Information Systems, Business Administration, or Computer Science, preferably within a SaaS environment.

• 2+ years of experience leading AI or automation initiatives, such as Chatbot implementation, RPA, or ML-driven analytics.

• Proven technical proficiency with the Salesforce "stack," specifically Flow Builder and administrative tasks.

• Exceptional communication skills with the ability to translate complex AI architecture into simple, persuasive concepts for stakeholders.

Bonus Points For:

• Deep understanding of the AECO domain, specifically the nuances between technical support issues and project workflow errors.

• Hands-on experience with Salesforce Data Cloud or Agentforce orchestration.

• Experience managing AI deployments across multiple global regions and diverse customer segments.

Logistics:

Location: Westminster, CO; Atlanta, GA; or Lake Oswego, OR (Hybrid/Office)

Travel Requirement: 10%

Why You'll Love Working With Us

At Trimble, we are not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you will be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We are a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You will find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

AI Program Manager, Agentforce, Salesforce Admin, Digital Transformation, AECO, Generative AI, Prompt Engineering, Salesforce Flow, CX Operations, Automation Strategy, Data Cloud, Machine Learning, Construction Technology

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.