Director, Business Lending & Operations

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States, with over $5B in assets and over 390,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.

Financial Security:

• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Job Summary:

Oversees Business Lending credit and operational functions, including underwriting, loan servicing, portfolio administration, and treasury management risk controls. Leads teams handling credit analysis, loan structuring, documentation, servicing operations, and member service resolution for commercial and business lending. Ensures consistent underwriting standards, operational efficiency, and effective portfolio monitoring. Manages treasury management risk for ACH, wires, and payment solutions. Develops scalable lending processes, oversees commercial lending technology platforms, and ensures accurate reporting and compliance with NCUA regulations.

Essential Functions, Duties, and Responsibilities:

• Hires, develops, and manages staff responsible for commercial underwriting, credit analysis, loan servicing, treasury management, and commercial lending operations, and provides senior oversight of underwriting and credit structuring for complex C&I, CRE, and business lending transactions, including covenant design, collateral structures, and financial analysis.
• Establishes and maintains underwriting standards, credit policy & procedures, and operational controls to ensure sound lending practices and regulatory compliance, as well as quality control over credit memos, loan approvals, annual reviews, covenant tracking, and borrower financial monitoring.
• Oversees the commercial loan pipeline from intake through underwriting, approval, closing, and servicing, ensuring efficiency and timely execution, and directs all loan servicing and portfolio administration activities, including financial statement collection, covenant compliance monitoring, and portfolio risk reporting.
• Oversees operational processes related to loan documentation, closings, post-closing review, and system boarding.
• Provides oversight of treasury management risk controls for business services, including ACH, wire transfers, and other payment solutions.
• Monitors the quality of the commercial loan portfolio, including risk rating migration, policy exceptions, past due loans, and credit performance trends, and develops and maintains appropriate risk rating and profitability matrix tools in partnership with Finance and executive leadership expectations.
• Ensures accurate and timely regulatory and internal reporting, including portfolio analytics and NCUA-related reporting requirements.
• Leads initiatives to improve commercial lending processes, systems, and technology, including loan origination and servicing platforms.
• Manages intake processes and ensures strong service standards for business members, including resolution of complex service or operational issues.
• Identifies emerging credit or operational risks and escalates issues to the department Vice President as appropriate.
• Assists with leadership of the Business Lending department in the absence of the Vice President.

Qualifications:

• Bachelor's degree in Business Administration, Accounting, Finance, Economics, or related field required. Master of Business Administration, Finance, or related degree preferred.
• Eight to ten years of commercial lending experience, including underwriting complex C&I and commercial loan transactions, required.
• Minimum 5 years of experience leading or managing credit, underwriting, or commercial lending operations teams.
• Expert knowledge of commercial credit analysis, financial statement analysis, loan structuring, and covenant design required.
• Understanding of treasury management services and associated operational risk controls preferred.
• Advanced knowledge of commercial lending technology platforms, including loan origination and servicing systems.
• Comprehensive understanding of regulatory requirements governing commercial lending within a credit union environment, including NCUA guidance.
• Strong organizational and leadership skills with the ability to manage multiple priorities and deadlines.

Competencies:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions, duties, and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit for extended periods of time and use their arms, hands, and fingers to reach and manipulate a computer workstation. Specific vision requirements for the job include close vision (at twenty inches or less) needed to view computer monitors. The ability to hear and speak clearly is needed to interact with coworkers, members, and vendors.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level within the office environment is typically moderate.

This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities that are required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.

Essential Functions, Duties, and Responsibilities:

• Hire, develop, and manage staff responsible for commercial underwriting, credit analysis, loan servicing, treasury management, and commercial lending operations.
• Provide senior oversight of underwriting and credit structuring for complex C&I, CRE, and business lending transactions including covenant design, collateral structures, and financial analysis.
• Establish and maintain underwriting standards, credit policy & procedures, and operational controls to ensure sound lending practices and regulatory compliance.
• Oversee the commercial loan pipeline from intake through underwriting, approval, closing, and servicing while ensuring efficiency and timely execution.
• Maintain quality control over credit memos, loan approvals, annual reviews, covenant tracking, and borrower financial monitoring.
• Develop and maintain appropriate risk rating and profitability matrix tools in partnership with Finance and executive leadership expectations.
• Direct all loan servicing and portfolio administration activities including financial statement collection, covenant compliance monitoring, and portfolio risk reporting.
• Oversee operational processes related to loan documentation, closings, post-closing review, and system boarding.
• Provide oversight of treasury management risk controls for business services including ACH, wire transfers, and other payment solutions.
• Monitor the quality of the commercial loan portfolio including risk rating migration, policy exceptions, past due loans, and credit performance trends.
• Ensure accurate and timely regulatory and internal reporting including portfolio analytics and NCUA-related reporting requirements.
• Lead initiatives to improve commercial lending processes, systems, and technology including loan origination and servicing platforms.
• Manage intake processes and ensure strong service standards for business members, including resolution of complex service or operational issues.
• Identify emerging credit or operational risks and escalate issues to the department Vice President as appropriate.
• Assist with leadership of the Business Lending department in the absence of the Vice President.

Qualifications:

• Bachelor's degree in Business Administration, Accounting, Finance, Economics, or related field required. Master of Business Administration, Finance, or related degree preferred.

• Eight to ten years of commercial lending experience including underwriting complex C&I and commercial loan transactions required.

• Minimum 5 years of experience leading or managing credit, underwriting, or commercial lending operations teams.

• Expert knowledge of commercial credit analysis, financial statement analysis, loan structuring, and covenant design required.

• Understanding of treasury management services and associated operational risk controls preferred.

• Advanced knowledge of commercial lending technology platforms including loan origination and servicing systems.

• Comprehensive understanding of regulatory requirements governing commercial lending within a credit union environment including NCUA guidance.

• Strong organizational and leadership skills with the ability to manage multiple priorities and deadlines.

Competencies:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions, duties, and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit for extended periods of time and use their arms, hands and fingers to reach and manipulate a computer workstation. Specific vision requirements for the job include close vision (at twenty inches or less) needed to view computer monitors. Ability to hear and speak clearly are needed to interact with coworkers, members and vendors.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level within the office environment is typically moderate.

This job description is not designed to cover or contain a comprehensive listing of functions, duties or responsibilities that are required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.