Hospice/Skilled Home Health: Client Service Specialist (LPN)

The Client Service Specialist is the first clinical touchpoint for Lifespark clients, families, and referral partners. This role is ideal for an experienced LPN with a background in hospice, palliative care or skilled home health who is ready to step into a highly impactful, non-bedside position that still leverages deep clinical expertise. In this role, you will use your clinical judgment, care coordination experience, and understanding of complex patient journeys to guide clients to the most appropriate services across Lifespark's continuum of care. You will assess needs beyond the surface level considering medical, emotional and social factors to ensure each client receives the right care at the right time. You will play a critical role in hospice referrals, transitions of care and high-acuity intake coordination, working closely with physicians, hospitals, case managers and interdisciplinary teams. Your experience in end-of-life care, chronic disease management, and in-home care delivery will directly influence how quickly and effectively clients access services. This position is perfect for an LPN who values relationship-building, care continuity, and clinical influence, while seeking a non-field role that still makes a meaningful difference in clients' lives.

Position: Client Service Specialist (LPN) for Hospice & Skilled Home Health

Hourly Wage: $29.00 - $33.00 hourly, depending on experience

Service Area: St. Louis Park, 55416. Hybrid schedule (office & WFH)

Schedule: 1.0 FTE, Full - Time / Monday - Friday, 8:00am-5:00pm (on-call and weekend rotation: every 6-8 weeks, holiday rotation: 1-2 per year)

Lifespark Benefits Include:

• Annual Reviews/Raises{Shift differentials if applicable}
• Paid Time Off - Vacation Time
• Mileage reimbursement
• Medical, Dental, Vision benefits for Full Time Hires
• Short-Term Disability & Long-Term Disability Insurance
• Life Insurances
• 401k + Company Match for full-time and part-time employees
• Referral bonuses
• Career path to other positions within our growing company!

Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we've been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That's where our people come in - from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently.

Position Functions & Responsibilities:

• Manage new client inquiries from initial contact through handoff to Case Management
• Conduct clinically informed intake assessments, ensuring all client questions are addressed and the most appropriate service line is initiated (Home Health, Hospice, Community Care, Primary Care)
• Receive and manage referrals via phone, fax, email, in-person, and internal back-flow calls, ensuring a seamless intake experience
• Review incoming referrals for completeness, identify gaps, and reconcile missing clinical or administrative components through proactive follow-up with providers and care teams
• Lead coordination of hospice referrals and transitions of care, ensuring compassionate, timely, and clinically appropriate service initiation
• Collaborate across business lines and with physicians, hospitals, and interdisciplinary teams to support continuity of care and optimal client outcomes
• Ensure timely service delivery in compliance with regulatory and organizational standards
• Accurately enter and maintain referral, intake and client data in EMR and CRM systems (e.g., Salesforce) in accordance with compliance requirements
• Drive conversion of inquiries to referrals and admissions, meeting established performance targets while maintaining a patient-centered approach
• Use active listening and clinical insight to fully understand client needs, including complex or sensitive situations
• Communicate clearly and compassionately with clients, families, and referral partners, adapting style, tone, and messaging to diverse audiences
• Build trusting, long-term relationships with clients and community partners, representing Lifespark in a professional and positive manner
• Collaborate effectively across teams, using strong interpersonal and influencing skills to align stakeholders and facilitate care decisions
• Provide feedback and guidance in a way that motivates action and supports shared goals
• Demonstrate professionalism, confidentiality, and alignment with Lifespark's mission and values
• Maintain composure and effectiveness in high-volume, fast-paced, and emotionally sensitive environments
• Prioritize tasks effectively, balancing urgent intake needs with proactive planning and relationship-building
• Manage time efficiently, ensuring prompt follow-up on calls, referrals, and communications
• Exercise sound judgment to focus on high-impact activities while minimizing inefficiencies
• Demonstrate accountability by meeting deadlines, arriving prepared, and following through consistently
• Maintain awareness of community dynamics and report insights that may impact business or client care needs

Qualifications:

• Active LPN (Licensed Practical Nurse) license required or preferred
• 1-2 years of experience in healthcare required
• Experience with referral, intake, hospice, or home health strongly preferred
• Proficiency with medical terminology
• Strong customer service and phone skills
• Knowledge of community resources and payer sources preferred
• Proficient with technology (EMR, Microsoft Office, etc.)

Our Lifespark culture has created not only an award-winning workplace - earning Star Tribune Top Workplace 12 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare - but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark's full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South - this is the experience you will help create at Lifespark! Changing the age-old story starts with you - let's get you hired.

It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer's premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law.

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