New

Strategic Advisor

Consumers Energy
parental leave, paid time off, paid holidays, 401(k)
United States, Michigan, Jackson
Mar 26, 2026
Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7. This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa. Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and assigned to the One Energy Plaza headquarters, located in Jackson, MI or Grand Rapids Service Center located in Grand Rapids, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify). General Summary of Job Responsibilities Strategic Advisor For the Chief Customer & Growth Officer Role Purpose The Strategic Advisor serves as a trusted partner and force multiplier to the Chief Customer & Growth Officer, strengthening alignment, execution discipline, and enterprise readiness across customer experience, affordability, digital enablement, and growth priorities. This role elevates decision quality and cross-functional cohesion by translating customer strategy into clear operating rhythms, measurable outcomes, and enterprise-aligned execution-ensuring customer initiatives deliver tangible business impact while maintaining affordability, reliability, and trust. Essential Duties and Responsibilities Core Focus Areas 1. Customer Strategy Alignment & Execution Align customer experience, affordability, digital, and operational initiatives with enterprise strategy and performance commitments. Support prioritization of in-year actions tied to CXi improvement, call reduction, cost containment, and customer satisfaction outcomes. Monitor progress on critical customer initiatives and surface execution risks early. Ensure customer strategies are operationalized across functions. Ensure alignment between growth initiatives (e.g., large-load opportunities) and customer, affordability, and operational priorities 2. Executive Advisory, Communications & Decision Support Serve as a confidential thought partner on complex customer, affordability, and transformation issues. Pressure-test assumptions and benchmark ambition against customer expectations, regulatory realities, and industry practices. Establish and manage operating cadences (e.g., customer operating reviews, CX councils, transformation check-ins) to drive clarity and accountability. Partner on executive communications and narratives that clearly articulate customer strategy, progress, and proof points to internal and external stakeholders. Lead development of board-ready and CEO-level materials, anticipating questions and ensuring clarity, rigor, and alignment to enterprise strategy 3. Affordability & Customer Narrative Support development and delivery of clear, credible customer and affordability narratives that resonate with employees, customers, regulators, policymakers, and external stakeholders. Partner with the Chief Customer and Growth Officer on executive communications, including internal messaging, external statements, presentations, and thought leadership tied to customer experience, affordability, and transformation progress. Provide strategic support for speaking engagements, town halls, leadership forums, and external appearances-ensuring messages are aligned, outcome-driven, and grounded in proof points. Translate complex customer, cost, and operational dynamics into simple, compelling stories that reinforce trust, transparency, and enterprise discipline. Ensure customer and affordability communications are tightly integrated with enterprise strategy, regulatory positioning, and operational execution. 4. Leadership Enablement & Culture Shift Coach leaders across the customer organization to set ambitious, measurable goals tied to CX, cost, and operational outcomes. Reinforce enterprise-first thinking, ownership, and accountability for customer results. Support embedding experimentation, learning-by-doing, and cross-functional ownership into customer leadership expectations. Act as a thought partner on leadership effectiveness, team performance, and organizational design Support development of leadership bench, including identifying capability gaps, coaching opportunities, and succession planning 5. Cross-Functional Integration Reduce friction across Customer, Operations, Digital, Policy, and Communications efforts. Surface misalignment early and broker resolution to keep customer initiatives moving in sync. Represent the customer function in enterprise forums as needed to ensure alignment with broader company priorities. Translate enterprise priorities into clear implications for customer strategy and execution Knowledge/Skills/Abilities What Success Looks Like Clear alignment and execution across customer experience, affordability, digital, and operational initiatives Improved CX and customer satisfaction outcomes delivered with cost discipline Stronger, more defensible customer and affordability narratives Reduced friction and faster decision-making across customer-related work Confident, cohesive customer leadership in high-stakes enterprise and external forums Candidate Profile Enterprise-level Strategic Advisor or Chief of Staff experience, ideally supporting a customer, operations, or transformation leader Experience operating in complex, regulated, or highly scrutinized environments Strong strategic planning, synthesis, and executive facilitation capability Proven ability to influence senior leaders without formal authority High emotional intelligence, discretion, and executive presence Exceptional written and verbal communication skills Education/Experience Bachelor's degree in Business related fied and7+ years of experience in strategic planning, communications, marketing and/or business [OR] Associate'sdegree in Business related fied and 9+ years of experience in strategic planning, communications, marketing and/or business [OR] High school diploma and 11+ years of experience in strategic planning, communications, marketing and/or business #LI-RT1 Why should you join our team? At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service. What we offer: Competitive compensation packages Medical, Dental and Vision 401k with company match Paid parental leave Up to 13 paid Holidays Paid time off Educational Assistance Program Diversity, Equity & Inclusion: We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership. All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.