NAM Communications Associate

ESSENTIAL JOB DUTIES

Website Management & Reporting: Reporting to the Deputy Director, serves as a primary support staff for the day-to-day management, maintenance, and improvement of the NAM website, which is the central focus of this role. Build, update, and quality-check web pages in the content management system, ensuring accuracy, consistency, usability, and alignment with NAM standards. Identify and address routine website issues, including broken links, outdated materials, formatting problems, and basic functionality concerns, and liaise with external web vendors on more complex technical issues or larger web needs. Partner with communications staff and program teams to advise on how content and initiatives can be translated effectively to the web, with growing responsibility over time for recommending when a need calls for a web product and how it should be structured or presented on the site. Monitor website performance and user experience, track basic metrics, and help identify opportunities to strengthen content, navigation, and overall site effectiveness. Maintain practical documentation and guidance that support consistent web workflows and digital publishing practices.

Email Production & Digital Outreach: Maintain NAM's email platform and related workflows, including templates, audience lists, and distribution practices. Build, test, and send monthly NAM News, and support other team email sends as needed. Troubleshoot platform and delivery issues, keep newsletter design templates current, and ensure quality control across devices and platforms. Track NAM News performance and share findings to help improve strategy and distribution.

Graphic Design & Visual Support: Support the development of basic digital design assets for communications needs, including web graphics, email headers, slide elements, event promotions, flyers, and other light collateral. Resize, edit, and optimize images and graphics for web and email use. Work within NAM brand standards to maintain visual consistency across channels and support communications officers with polished, audience-friendly materials.

Administrative, Operations & Team Support: Support the day-to-day administrative and operational needs of the Office of Communications, including recordkeeping, file organization, trackers, receipt reconciliation, and ordering supplies and materials. Provide flexible support for team projects and departmental needs as they arise, including on-the-ground assistance for events like the NAM Annual Meeting in October and other communications activities.

NONESSENTIAL JOB DUTIES

Related duties and special projects as assigned.

JOB SPECIFICATIONS

Required Knowledge, Skills, and Abilities: Demonstrated knowledge of website content management and digital publishing workflows. Strong interest in serving as a primary support person and, over time, point person for website coordination. Ability to learn new systems and processes quickly and apply them consistently. Strong attention to detail, especially in proofreading, formatting, organization, and quality assurance. Ability to manage multiple assignments and shifting priorities while maintaining accuracy and follow-through. Strong written and verbal communication skills. Ability to work both independently and collaboratively in a team environment. Experience with email marketing or email distribution platforms and basic graphic design tools preferred. Familiarity with digital accessibility, usability, and analytics principles preferred. Comfort with administrative tasks and operational support, including reconciling receipts, organizing records, and managing routine office needs.

Minimum Education/Training Requirements: Bachelor's degree in Communications, Digital Media, Journalism, Graphic Design, Marketing, or a related field, or equivalent knowledge and experience.

Minimum Experience: One year of related professional experience.

Preferred Experience: Two to three years of related professional experience in digital communications, website management, email production, design support, administrative coordination, or a related field.

Physical Capabilities: Ability to work at a computer for extended periods of time.

Supervisory Responsibilities/Controls: Reports to the Deputy Director of Communications. General supervision is provided.

Work Environment: Hybrid Office/Telecommute environment expected onsite percentage 60%, with occasional travel between National Academies' facilities and to off-site meeting/sponsor locations.

Compensation & Benefits: An estimated compensation range for this position is $56,410 - $70,510. Compensation offered to the selected candidate will be based on the candidate's relevant knowledge, skills, and work experience, commensurate with compensation of current employees in comparable positions with similar knowledge, skills, and work experience, and subject to budget parameters. Note it is not typical for a candidate to be hired at the higher end of the range. This is a benefits-eligible position. Our Benefits Plan offers competitive and comprehensive benefit options, including medical, dental and vision insurance, life insurance, disability coverage, retirement and savings benefits, leave benefits such as paid holidays and paid personal leave, transportation subsidies, and education assistance. For more information, please clickhere.

Any qualification to be considered equivalent, in lieu of stated minimum, requires the prior approval of the Office of Human Resources.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Some functions in this description may be specific to a particular unit of the National Academies and not applicable to other units.

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