Senior Education Consultant

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

The Senior Education Consultant is responsible for providing expert technical support to customers, overseeing and addressing their technical needs related to their Google for Education environment. This position will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.

As a Senior Education Consultant, you will be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You will also be results-driven and aspire to achieve specific goals. Ultimately, you will be able to provide technical, product, and business knowledge to support the sales process and strengthen customer relationships. This role will be pivotal in scoping, managing, and supporting delivery of customized educational technology tools engagements for large and impactful customers while helping to manage the customer technical needs through the entire project lifecycle

What you will do:

• Discover and identify customer requirements and build custom engagements leveraging the best of services and products
• Provide instructional support for customers to support pre-sales and post-sales processes
• Address all product-related queriesin a timely and efficient manner
• Support the project needs from development to implementation
• Train customers to use products effectively
• Provide developers with customers' feedback to help identify potential new features or products
• Analyzecustomers' needs and suggest upgrades or additional features to meet their requirements
• Work with the company to establish and evaluate best practices
• Accurately track and support custom engagements over extended periods of time
• Engage with customers with integrity and professionalism, working to build value in the relationship
• Become a contributing member on the Updates & Analysis Team
• Stay current on Google Workspace for Education changes and modifications
• Invest in learning current industry trends, effective training methods and delivery modalities
• Work to support customers as needed if escalated from the support team
• Deliver on all Service Delivery products as needed or applicable

What we expect of you:

• Bachelor's degree with a minimum of 5+ years experience in K12 school districts AND 2+ years of experience in developing and implementing professional development
• An ability to balance and plan the short-term and long-term actions of the team
• Exceptional customer service orientation
• Strong documentation skills
• Proven track record of delivering complex, multi-workstream programs on time, within budget, and meeting business objectives
• Convey technical information and recommendations clearly and concisely
• Create engaging presentations
• Excellent oral and written communication skills
• Experience working with State level organizations (Departments of Education or Education agencies), a plus
• Familiarity with project management tools like Monday/Jira, a plus

Pay range: $91,900 - $110,000 depending on experience and skill set

Annual bonus target of 5% subject to terms and conditions of plan

Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.