New

Director, Loan Collections & Loss Mitigation

Valley National Bank
United States, New Jersey, Wayne
Mar 27, 2026
Responsibilities include but are not limited to: Set enterprise-wide collections and loss mitigation strategy, defining scalable policies, controls, and crossfunctional alignment with Risk, Compliance, Legal, and business units. Lead endtoend delinquency and loss mitigation operations, driving portfolio performance through KPIs while ensuring consistent execution across internal teams and vendors. Oversee consumer, mortgage, and small business hardship programs, ensuring regulatory and investor compliance while balancing loss minimization with customer retention. Manage regulatory, compliance, and risk governance, including exams, audits, issue management, and adherence to all servicing and consumer protection standards. Advance analytics, technology, and innovation through predictive modeling, digital platforms, automation, and datadriven strategy refinement. Develop organizational talent and vendor ecosystems, building a highperforming, collaborative team and ensuring thirdparty partners meet quality, compliance, and costefficiency expectations.