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Executive Director - Presnow

Presbyterian Healthcare Services
life insurance, vision insurance, paid time off, long term disability
United States, New Mexico, Albuquerque
1100 Central Avenue Southeast (Show on map)
Mar 28, 2026
Location Address: 1100 Central Avenue SE Albuquerque, NM 87106-4930 Summary: The Executive Director of PresNow Operations provides strategic and operational leadership for the PHS PresNow Model. PresNow locations deliver 24/7 emergency and urgent care services. This role oversees multi-site operations across all PresNow locations and ensures operational alignment with Presbyterian's integrated delivery system. The Executive Director is accountable for leading the team and accountable for overseeing clinical quality, patient safety, provider engagement, patient experience, operational performance, workforce engagement, and financial management. The Executive Director works closely with a multi-disciplinary team including; hospital executives, emergency medicine leadership, nursing leadership, EMS partners, and system service line leaders to ensure PresNow sites operate as a seamless extension of Presbyterian hospitals and support the system's access, transfer, and patient flow strategies. Job Description: Key Responsibilities Provide executive leadership and oversight for all PresNow centers across the Presbyterian system. Lead and mentor the Presnow Directors and Managers Foster & develop a team-based culture that focuses on providing safe, compassionate and equitable care. Ensure consistent operational performance across PresNow sites including patient throughput, access, wait times, and clinical care delivery. Lead operational integration between PresNow sites and Presbyterian hospitals including ED transfers, admissions, and system patient flow. Establish and maintain standardized operating procedures, workflows, and clinical operations across PresNow locations. Develop and manage operational performance dashboards in alignment and accordance with Presbyterian's Must Do's. Lead operational improvement initiatives and create standardized processes to enhance access to emergency and urgent care services across the community. Ensure PresNow locations operate in full compliance with state licensure, emergency department regulations, CMS requirements, and Presbyterian policies. Clinical Quality and Patient Safety Partner with physician and nursing leadership to ensure PresNow locations maintain the highest standards of clinical quality and patient safety. Ensure adherence to Presbyterian clinical protocols, infection prevention standards, and quality reporting requirements. Monitor clinical performance metrics and implement improvement initiatives when performance gaps are identified. Promote a culture of safety, transparency, and continuous learning across PresNow teams. Provider Engagement Partner with emergency medicine leadership to ensure operational workflows support high-quality patient care. Collaborate with medical leadership to improve provider efficiency, satisfaction, and team collaboration. Financial and Operational Performance Oversee PresNow operational budgets including labor management, productivity, forecasting, and expense stewardship. Implement operational improvement strategies that support Presbyterian system financial and strategic objectives. Leadership and Workforce Engagement Lead, mentor, and develop PresNow operational leaders including site directors and operations managers. Promote a high-performing and engaged culture focused on teamwork, accountability, and service excellence. Support recruitment, retention, and professional development of PresNow employees. Ensure consistent application of Presbyterian policies and workforce engagement strategies. Integrated Delivery System Collaboration Work closely with Presbyterian Delivery System Leadership to ensure PresNow sites support system-wide patient flow and capacity management. Coordinate with system departments including finance, Albuquerque Ambulance, human resources, quality, revenue cycle, and emergency services. Support Presbyterian strategic initiatives related to access to care, community emergency services, and ambulatory growth. Additional Job Description: * Master's Degree Required * RN Preferred * Minimum of 10 years of progressive healthcare leadership experience. * Experience in emergency department operations, urgent care operations, or high-acuity ambulatory care environments. * Demonstrated success driving operational improvement in complex clinical environments. Knowledge, Skills, and Abilities * Strong operational leadership and team development capabilities. * Expertise in emergency and urgent care operational workflows. * Knowledge of patient safety programs, quality improvement frameworks, and healthcare regulatory requirements. * Strong financial acumen and experience managing operational budgets. * Ability to influence interdisciplinary teams including physicians, nurses, and executive leaders. * Excellent communication, problem-solving, and organizational skills. Benefits Benefits are effective day-one (for .45 FTE and above) and include: Competitive salaries Full medical, dental and vision insurance Flexible spending accounts (FSAs) Free wellness programs Paid time off (PTO) Retirement plans, including matching employer contributions Continuing education and career development opportunities Life insurance and short/long term disability programs About Us Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system ofnine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans. We are part of New Mexico's history-and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come. About New Mexico New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great. Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC. New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.