A/V TECHNICIAN II

Job Description:

We are seeking an AV Support Technician who is passionate about delivering exceptional audio-visual experiences and ensuring the seamless operation of conference room, event, and video production technologies. The ideal candidate combines strong technical expertise with outstanding customer service skills, bringing a proactive approach to troubleshooting, equipment management, and client support in fast-paced, high-visibility environments.

As a key member of the audiovisual team, you will support the planning, setup, operation, and maintenance of a wide range of AV technologies, including video conferencing systems, cameras, audio equipment, lighting, and presentation systems. This role requires an individual who can balance technical execution with client engagement, serving as a trusted resource for users while ensuring all events and meetings run smoothly and efficiently.

The AV Support Technician works closely with event coordinators, clients, technical staff, and leadership to deliver reliable, high-quality support across day-to-day operations and special events. Success in this role requires strong organizational skills, attention to detail, the ability to manage multiple priorities, and a commitment to maintaining professional standards in every interaction.

If you thrive on solving technical challenges, enjoy working directly with clients, and take pride in creating seamless meeting and event experiences, this is an excellent opportunity to join a collaborative team where your expertise and customer-focused mindset will make a meaningful impact.

Essential Duties and Responsibilities: .

As an AV Support Technician, you will provide technical support, advice, and troubleshooting for all Audio and Video equipment. Create and keep track of reports, logs, inventory, and other administrative-related items per supervisor's request. Operates equipment and coordinates the integration of video production and graphic design technology.

Coordinating, scheduling, and handling logistics for interviews, contributor meetings, and editorial reviews

Serving as the primary point person for video post-production guidelines and ensuring the consistency of all video projects. You will also provide excellent client service as there will be high interaction.

• Perform the installation, adjustment, and operation of audiovisual equipment such as cameras, lights, video conference systems, audio, and microphones for client events.
• Plan all aspects of video production through computer and audio-visual equipment.
• Provide audio-visual training to clients and other audio-visual technicians.
• Cross-train backup technicians.
• Report to the Sr. A/V Conference Room Coordinator/Lead Conference Room Coordinator and Operations Manager in all aspects of their operations.
• Evaluates equipment specifications and requests, makes recommendations to Sr. A/V Conference Room Coordinator/Lead Conference Room Coordinator and Operations Manager on new equipment and maintenance requests
• Works on assigned tasks from the Sr. A/V Conference Room Coordinator/Lead Conference Room Coordinator and Operations Manager
• Be able to operate and troubleshoot projectors, video switching equipment, audio equipment (amps, mixers), microphone devices, PCs, VCR s/DVD s players, and Video Conferencing systems (Tandberg/ Polycom).
• Be able to perform routine maintenance and ensure A/V equipment is clean and organized.
• Reconfigure furniture within conference/meeting rooms and ensure all necessary preparations for scheduled events are completed in a timely manner.
• Perform pre-event checks on A/V systems to ensure the event will have fully operating equipment prior to scheduled start.
• Interface with clients and event coordinators on site regarding specific situations and clarify minor event items.
• Provide outstanding customer service by establishing excellent working relationships with team members, clients, and vendors.
• Use experience and judgment to plan and accomplish day-to-day goals and perform a variety of tasks.
• Work under general supervision, and reports to the designated supervisor
• Maintains a professional and positive attitude in a fast-paced and occasionally high-pressure environment.

Minimum Education and/or Work Experience Requirements:

• Bachelor's or associate degree preferred, experience in lieu of a degree is acceptable
• 3-7 years of experience in A/V Technology field.
• Must have knowledge or experience with most of the following: setup, testing, use, maintenance, and configuration of audio mixers, digital signal processing, flat panel TV s/Monitors, projectors, projector screens, touch panels control systems, control system processors, room control (lights, monitors, audio systems, etc.) and networking infrastructure as it pertains to audio/visual use.

Preferred Education and/or Work Experience:

• Experience working in a government environment is preferred.

Job-Related Attributes:

• Excellent communication skills and customer relations acumen

Physical Requirements:

• Ability to sit for extended periods while working at a desk or workstation.
• Prolonged use of a computer and keyboard, including typing and using a mouse.
• Ability to handle light lifting (up to 20-30 lbs), including office supplies, files, or small equipment.
• Frequent use of manual dexterity for tasks such as writing, filing, and operating office equipment (printers, scanners, etc.).
• Ability to walk or stand occasionally to attend meetings, interact with colleagues, or move around the office.
• Clear vision (with or without corrective lenses) for reading documents, viewing computer screens, and performing detailed tasks.
• Ability to maintain focus and attention to detail throughout a full workday.
• Repetitive motions associated with tasks such as typing, using a mouse, and answering phones.
• Ability to bend or stoop to retrieve files or office supplies from cabinets or storage areas.
• Occasional standing, reaching, or walking to attend meetings or use office equipment in different areas of the office.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation and Benefits

Disclaimer on Compensation Range

The compensation range listed for this position is provided in accordance with applicable pay transparency laws and reflects the employer's good faith estimate of what we expect to pay for the role at the time of posting. This range does not represent a specific offer and should not be interpreted as a guarantee of compensation.

Actual salary offers may fall outside of the posted range and will depend on a variety of factors, including but not limited to:

• Relevant skills and experience
• Education and certifications
• Market and business needs
• Internal pay equity
• Location and cost of living

We encourage all interested applicants to apply, regardless of whether their desired compensation aligns perfectly with the posted range.

Salary Range: $26.44 - 29.33 USD/per hour

Full time employees are eligible for the following benefits: