New

Bilingual Mortgage Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Apr 01, 2026
Bilingual Mortgage Customer Service Representative (English / Spanish) * Location:* Tempe, AZ (100% Onsite - 5 Days/Week) * Pay:* $21/hour (Contract) \| $19/hour (Permanent) + Monthly Bonus * Contract Length:* 4.5Month ContracttoHire * Start Date:* April 27 Overview We are hiring Bilingual (English/Spanish) Customer Service Representatives to join a fastpaced mortgage servicing call center. In this role, you'll support homeowners by handling both inbound and outbound calls, helping them understand their mortgage status, and working with them to set up payment solutions. This role is ideal for individuals who thrive in a highvolume call environment, are comfortable using computer systems, and enjoy helping people navigate financial challenges. Key Responsibilities * Handle inbound and outbound calls in a fastpaced call center environment * Speak with homeowners who are past due on their mortgage to determine the reason for delinquency * Work with customers to establish customized payment plans to bring loans current * Assist inbound callers with general mortgage servicing questions * Process payments and update account information accurately * Identify eligible customers and refer them to refinancing teams when appropriate * Document all calls, actions, and outcomes accurately in internal systems * Meet daily performance expectations while following compliance and quality standards * Represent the company professionally while delivering a high level of customer service Required Qualifications * MUST be bilingual in English and Spanish * Customer service experience, preferably in a call center handling inbound/outbound calls * Proven ability to work in a fastpaced environment * Strong attention to detail and documentation skills * Basic technical proficiency, including: * Logging into systems using username/password * Navigating Windowsbased applications * Using Microsoft Office (Outlook, Word, Excel) * Downloading and using apps as needed Training & Onboarding Corporate Training (Weeks 1-2) * Day 1: 8:00 AM - 5:00 PM * Benefits overview, laptop setup, system access * Day 2 onward: 7:00 AM - 4:00 PM * Assessments: * First Monday after Week 1 * Friday of Week 2 OntheJob Academy / Nesting (Weeks 3-4) * Schedule: 9:00 AM - 6:00 PM * After completion, schedule remains on a 9:00 AM - 6:00 PM schedule Schedule, Breaks & Meals * Breaks provided every 2 hours * 30-60 minute lunch * Onsite cafeteria available * Schedule applies during both training and production Compensation Details * $21/hour during the 4.5month contract period * Upon conversion to permanent: * Base pay: $19/hour * Monthly performance bonus eligibility: * Average bonus: $1,500/month * Maximum bonus: $2,500/month * Bonuses are performancebased and tied to metrics such as: * Delinquency movement * Referrals * Bonus payouts are poolbased and calculated by individual contribution * Agents who do not meet performance metrics may not receive a bonus; however, we are told that even lowerperforming customer service agents are averaging total earnings exceeding $21/hour due to bonuses Job Type & Location This is a Contract to Hire position based out of Tempe, AZ. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tempe,AZ. Application DeadlineThis position is anticipated to close on Apr 14, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.