New

Customer Experience Specialist

TEKsystems
$23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, St. Louis
Apr 04, 2026
Are you passionate about helping customers and ready to grow your career in the mortgage industry? We're seeking a Customer Experience Specialist I to join our Consumer Direct Lending team and play a key role in guiding customers through the mortgage loan process-from application to closing. This entry-level role is ideal for someone who loves working with people, thrives in a fast-paced call center environment, and wants to build a long-term career with a respected leader in mortgage lending. What You'll Do * Serve as the primary point of contact for customers after their initial conversation with a licensed loan officer * Handle high-volume inbound calls and texts, as well as outbound customer follow-ups * Guide customers through the loan origination and fulfillment process with clarity and care * Manage a pipeline of up to 75 active loans, supporting customers from start to finish * Respond to customer questions via phone, email, and text in a timely, professional manner * Perform routine data entry, validation, and queue monitoring to keep loans moving forward * Collaborate with internal teams to resolve issues and expedite processing * Conduct basic research to accurately address customer inquiries * Escalate complex issues to senior associates or supervisors when needed * Meet quality, productivity, and customer satisfaction standards * Follow established policies, procedures, and compliance requirements What Success Looks Like * Delivering exceptional customer experiences on every interaction * Managing multiple loans and customer touchpoints with strong organization and time management * Communicating clearly, confidently, and empathetically with customers * Staying detail-oriented in a high-volume, deadline-driven environment Skills & Qualifications * 1+ year of experience in the mortgage industry * Strong customer service and phone presence * Excellent problem-solving, critical thinking, and attention to detail * Effective written and verbal communication skills * Ability to manage multiple priorities and meet daily productivity goals * Comfortable working independently while being a collaborative team player * Proficient with computers and common applications (Microsoft, Google, etc.) Job Type & LocationThis is a Contract to Hire position based out of Saint Louis, MO. Pay and BenefitsThe pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Saint Louis,MO. Application DeadlineThis position is anticipated to close on Apr 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.