AV Engineer

The University of Wisconsin-Platteville is seeking an Audiovisual (AV) Engineer who acts as a primary technical resource for the university, responsible for the maintenance, troubleshooting, and lifecycle management of complex audiovisual systems in academic classrooms, lecture halls, conference rooms, and administrative spaces. This position focuses on system integrity and hardware maintenance, including diagnosing signal flow issues in integrated systems (e.g., Extron/AMX/Crestron), performing preventative maintenance, and leading equipment upgrades to ensure high-availability technology for the university community.

Additional responsibilities include consultation with faculty about classroom technology needs and potential solutions, identifying new technologies that will enhance the classroom teaching experience, and serving as a project manager for large and small projects. This position requires strong customer service skills and regular interaction with faculty and staff in the performance of duties as a representative of the ITS department.

This is a full-time, benefit and paid leave eligible position, with a competitive salary commensurate with qualifications and experience.

System Maintenance & Troubleshooting:

• Diagnose and resolve complex hardware and software failures in integrated A/V systems, including control systems, switchers, Audio DSPs, projectors, and amplifier/speaker arrays.

• Troubleshoot signal flow issues across various protocols, including HDBaseT, HDMI, Dante (Audio over IP), and A/V over IP.

• Perform preventative maintenance routines (filter cleaning, lamp replacement, firmware updates, and cable management) to maximize equipment lifespan.

• Utilize remote management tools (e.g., Extron GlobalViewer and other platform specific tools) to monitor system health and resolve issues remotely when possible.

Installation & Integration:

• Work to install and commission new classroom technologies, including mounting displays, pulling low-voltage cabling, terminating connections (RJ45, BNC, XLR, Phoenix), cable management, and rack building.

• Develop, lLoad and test control system code and audio DSP files; verify system functionality prior to deployment.

• Coordinate with facilities and network infrastructure teams to ensure proper power and data connectivity for A/V endpoints.

• Program and configure classroom systems utilizing University standards and integrating with existing IT systems.

User Support & Training:

• Provide Tier 2 and Tier 3 technical support to faculty and staff during critical teaching moments, adhering to SLAs to minimize classroom downtime.

• Create and maintain "Quick Start" guides and technical documentation for in-room systems.

• Train student workers or Tier 1 support staff on basic troubleshooting and system operation.

Administrative & Inventory Management:

• Maintain an accurate inventory of spare parts, bulbs, and other AV equipment.

• Document all support tickets, repairs, and system modifications in the IT Service Management (ITSM) ticketing system.

• Vendor coordination: Manage RMAs for warranty repairs and coordinate with external integrators or equipment manufacturers during large, medium, and small scale campus projects.

Required Qualifications:

• Associate's degree in Electronics, Media Technology, or a related field (or equivalent combination of education and experience).

• Minimum of 2-3 years of experience installing, maintaining, and troubleshooting professional A/V systems.

• Strong customer service orientation and the ability to explain complex technical concepts to non-technical faculty and staff.

Technical Knowledge:

• Proficiency with signal flow and troubleshooting integrated systems (e.g., Crestron, Extron, AMX, Q-SYS).

• Experience with audio processors and AV-to-USB bridging hardware to support software-codec conferencing applications (Teams, Zoom, etc.).

• Knowledge of low-voltage cabling, termination, and soldering.

Why It's Great to be a Pioneer:

The University of Wisconsin-Platteville, founded in 1866, offers associate, baccalaureate, and master's degree programs in a broad spectrum of disciplines including: science, technology, engineering, and mathematics; criminal justice; education; business; agriculture; and liberal arts. The Platteville campus is located in Southwest Wisconsin's largest community, which has a rich history rooted in mining -particularly lead mining -dating back to the early 19th century. The region offers excellent school systems, high-quality medical and hospital facilities, outstanding recreational opportunities, and vibrant businesses and industries. UW-Platteville serves as a cultural and educational center for the Tri-State region of Illinois, Iowa, and Wisconsin.

Application Deadline:

To ensure full consideration, applications must be received by April 22, 2026. Applications will be accepted until the position has been filled.

How to Apply:

The following documents are required for applicant consideration:

• Cover letter addressing all required qualifications

• A current resume

Legal Notices and Important Information:

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University ensures physical accessibility to work environments for persons with disabilities and will provided reasonable accommodations to ensure equal access to employment. Upon request, the University will provide reasonable accommodations for religious observances and practices.

The University is committed to a program of affirmative action for women, racial minorities, persons with disabilities, disabled veterans and veterans of the Vietnam era. While the Chancellor assumes overall responsibility for the success of the program, university administrators and supervisors are responsible and accountable for implementation. Authority for monitoring the program is delegated to Human Resources.

Each individual associated with the University is called upon to pledge a new and revitalized commitment to build and maintain a campus environment free of harassment and discrimination, an environment that fosters mutual respect, recognizes the dignity and worth of all people, and promotes to the fullest, equal employment opportunity through affirmative action.

In compliance with the Clery Act of 1998, the University of Wisconsin-PlattevilleAnnual Security & Annual Fire Safety Reportis available for review. Call the UW-Platteville Campus Police Office at608.342.1584for a paper copy of the annual report.

The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released.See Wis. Stat. *. 19.36(7).

UW is an Equal Opportunity Employer:

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.