Supplier Delivery Manager - IC5

Required Qualifications:
Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering, or Business Leadership, or relevant degree AND 6+ years of managing outsource vendors, direct customer support experience, program management, and/or support management experience
o OR equivalent experience

Preferred Qualifications / Differentiators

• Strong project / program management skills
• Operational experience in negotiating, developing and managing BPO contracts ideally on an international basis.
• Strong communication and influencing skills - person needs to be able to manage the partner(s) BPO delivery and expectations.
• Proven experience of influencing other organizations where their support is critical to success.
• Ability to work across groups managing individuals both directly and indirectly to achieve a common goal.
• Change Management experience (Prosci certification) is a plus
• Track record of negotiation and management of BPO contracts
• Able to work across cultures effectively, valuing diversity within virtual team
• Working knowledge of international business practices
• Proficient in the use of Microsoft Office (PowerPoint, Word, Excel, Visio, Project) products
• MBA is a plus

Travel Requirement: Travel up to 25% globally may be required

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Supplier Delivery Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.