Quality Assurance Manager

We are looking for a dynamic and results-driven Quality Assurance Manager to champion a culture of quality excellence at our Cleveland, OH manufacturing facility. In this leadership role, you will be the driving force behind our Quality Management System (QMS). You will ensure that every process, product, and person reflects our unwavering commitment to quality, from the production floor to the customer's hands.

If you are passionate about building quality into the DNA of an organization, thrive in a fast-paced environment, and have a proven track record of turning data into action, we want to hear from you!

What You'll Do:

Lead Quality Culture & Strategy

• Champion quality as a mindset, not just a process - embedding QMS principles into the everyday culture of the plant
• Maintain, evolve, and continuously improve the site's Quality Management System and certifications, ensuring requirements are fully reflected in product realization processes
• Be the site-level gatekeeper for quality Management of Change (MOC) and New Product Launches, ensuring quality is never an afterthought

Drive Customer & Supplier Excellence

• Integrate Customer Specific Requirements (CSRs) and Supplier Quality Manual requirements into the QMS, ensuring consistent and measurable compliance
• Facilitate and lead customer and supplier visits, representing the site with confidence
• Lead investigations into customer complaints, off-spec situations, and Supplier Corrective Action Requests (SCARs) - communicating and resolving issues at the root cause, not just the surface

Performance, Data & Continuous Improvement

• Lead the measurement and reporting of site quality performance, delivering meaningful insights to stakeholders across the organization
• Promote data-driven quality improvement programs that reduce cost of non-conformance, improve yield and productivity, and reduce customer complaint rates
• Collaborate with Technical, Optima, and R&D teams to enhance first-time-right capability and accelerate innovation without compromising quality

Systems, Audits & Document Control

• Support and troubleshoot critical quality data systems including SAP, LIMS, and ETQ Reliance
• Oversee the site internal audit program - from strategic planning through hands-on execution - ensuring audit findings translate into meaningful improvements
• Maintain a document control system that keeps us aligned, compliant, and audit-ready

People Leadership & Development

• Lead, mentor, and inspire a quality team, encouraging a culture built on accountability and continuous learning
• Deliver quality training and coaching across the site, empowering every team member to take ownership of quality in their role

Qualifications:

• Bachelor's degree or higher in Engineering or related field
• 5+ years of quality management experience, preferred in automotive industry
• 3+ years of people management or supervisory experience
• Six Sigma Green Belt certification
• Certified Lead Auditor (IATF; VDA preferred)
• Proficiency in English (written and verbal)
• Demonstrated knowledge of automotive core tools (FMEA, SPC, CP, APQP)

The pay range for this position is $140,000 to $150,000 annually.

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PPG /PPG