New

Student Refunds & Billing Technician

University of North Carolina Charlotte

$43,658 - $50,882

United States, North Carolina, Charlotte

Apr 15, 2026

Student Refunds & Billing Technician

Please see Special Instructions for more details.

The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
Do not write 'see resume' on your application when completing the job duties section.

UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Position Information

General Information

Vacancy Open to	All Candidates
Employment Type	Permanent - Full-time
If time-limited, note appointment end date
Hours per week	40
Months per year	12
Position Number	000228
NC Salary Grade Equivalency	NC07
Classification Title	Accounting Technician - Advanced
Working Title	Student Refunds & Billing Technician
Salary Range	$43,658 - $50,882
Anticipate Hiring Range	$43,658 - $50,882
FLSA Status	Non Exempt
Division	Business Affairs
Department	Financial Services (Adm)
Work Unit	Bursar's Office
Work Schedule	8:00 am - 5:00 pm; Monday - Friday. This position may be eligible for a telework schedule of 1-2 days once onboarding is complete and with supervisor approval.
Primary Purpose of Position	This position is responsible for the management of all university student refunds, including the return of unclaimed federal student aid. It ensures the university complies with federal financial aid disbursement rules. The position assists the Student Accounts Manager with student billing, as needed. This role also reconciles accounts and supports the third-party billing team with invoicing and collecting student sponsorship payments, ensuring students receive credit for sponsorships before payment deadlines.
Minimum Education/Experience	Required Minimum Qualifications: High school diploma or equivalency and one year of experience in accounting work; or equivalent combination of education and experience. Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
Essential Job Duties	Process all student refunds, including direct deposits, paper checks, and refund replacement requests, coordinating with Accounts Payable as needed. Monitor and review refund exception, credit account review, tuition exception, and over-need reports to identify and resolve issues. Reconcile third-party billing fund accounts, ensuring accurate invoicing, collection, and credit application for student sponsorships. Serve as the subject matter expert for student refund policies and regulations, providing guidance to staff and other departments. Support and train Third-Party Billing staff, approving key transactions and ensuring adherence to policies. Process student ebills in the Student Account Manager's absence. Utilize Banner Student, Excel (VLOOKUP, PivotTables), and other systems to process refunds, analyze financial data, and support accurate account management. Monitor and respond to departmental emails and Salesforce cases, assisting staff, students, and departments with inquiries. Assist with departmental process improvement, testing new procedures, and implementing system changes.
Other Work Responsibilities
Departmental Preferred Experience, Skills, Training/Education	Professional experience in an accounting or business office environment involving invoicing, billing, refund processing position and/or handling cash and cash equivalent items preferred. Experience with financial operations, including billing, payments and receivables; Previous job experience in higher education is desired. Intermediate to advanced proficiency in Microsoft Word and Excel; experience using Google applications (Drive, Docs, Sheets & Forms); experience using Banner; TouchNet and Salesforce preferred. Prior customer service experience in a professional environment; professional and courteous written and verbal communications. Detail-oriented and organized; Collaborative, proactive and team-oriented with ability to multi-task.
Necessary Licenses or Certifications
Work Location	Reese Building, 2nd floor, Suite 222
Posting date	04/15/2026
Closing date	04/29/2026
Proposed Hire Date	05/11/2026
Contact Information
Special Notes to Applicants	The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report The Search Committee will not contact references without first verifying permission with the finalist. Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. Do not write 'see resume' on your application when completing the job duties section. UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
Do you have a high school diploma or equivalency and one year of experience in accounting work; or equivalent combination of education and experience?
- Yes
- No
*
Do you have refunding and billing experience? If so, please describe your experience.

(Open Ended Question)
*
Describe your prior work experience in higher education as it relates to this position that you have applied to.

(Open Ended Question)
*
Do you have professional experience using Banner, TouchNet and Salesforce? If so, please indicate which system(s) and your experience.

(Open Ended Question)
*
Do you have experience with both Microsoft and Google Suite applications? If so, please indicate which and the associated applications as well as your level of experience (beginner, intermediate, advanced).

(Open Ended Question)
*
Do you have professional experience using Excel for reconciling account transactions? If so, please explain your experience.

(Open Ended Question)

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest
Contact Information for References

Optional Documents