Customer Service Specialist - Cleveland, OH

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Together, Endress+Hauser and The Kendall Group work as trusted partners-combining global innovation and instrumentation expertise with strong local presence and service to deliver reliable automation solutions to customers across a wide range of industries.

What is the role about?

Reporting to the Operations Manager, the Customer Service Specialist is a key member of the Sales team. The person in this role maintains positive relationships with customers by providing excellent customer service. They are responsible for accurately processing customer orders and requirements, assisting customers with managing delivery expectations and product availability, freight expectations and dispute resolution.

Which tasks will you perform?

• Process telephone orders, respond to incoming calls, faxes and e-mail messages from internal and external customers in a prompt manner
• Maintain and grow customer sales and gross profits to meet Company growth objectives
• Enter orders into Eclipse and Salesforce business systems and document all transactions in accordance with Company quality system and procedures
• Reach out to customers to follow-up on quotes and provide the feedback to our outside sales representatives
• Use Company and vendor resources to provide excellent customer service
• Initiate workable solutions for customer issues/problems and ensure effective and long-term problem resolution
• Expedite orders when necessary
• Maintain quality service by adhering to Kendall Group policies, procedures, and standards
• Perform other duties as assigned

What do we expect from you?

You will have (required):

• Associate's degree or equivalent work experience
• Experience with Microsoft Office
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
• Ability to see, talk and hear
• Ability to sit for 8 hours a day

You may have (preferred):

• Technical degree or bachelor's degree
• Previous inside sales, preferably with a related product line, or with end users in an industrial or technical environment; an understanding of level, pressure, flow and temperature devices
• Experience interfacing or supporting a direct sales force
• Experience with Salesforce, Microsoft Dynamics or Epicor/Solar Eclipse
• Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving environment
• Ability to work well cross-functionally; provides excellent internal and external customer service
• Strong interpersonal communications, problem solving, organizational and written/verbal communication skills, including telephone aptitude and the ability to interface with customers, suppliers and outside sales representatives

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.