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Patient Registration Coordinator - 20hrs/Day Shift

Cooley Dickinson Hospital
United States, Massachusetts, Northampton
30 Locust Street (Show on map)
Apr 16, 2026
Responsible for overseeing the patient registration process, ensuring accurate and efficient collection of patient demographic and insurance information.

Minimum Requirements:

  • High School Diploma or Equivalent required

  • Bachelor's Degree Related Field of Study preferred

  • Experience in healthcare registration or patient accounts 3-5 years required

Knowledge, Skills and Abilities:

  • Knowledge of healthcare registration processes, insurance verification, and billing procedures.

  • Strong leadership and supervisory skills, with excellent communication and interpersonal abilities.

  • Attention to detail and accuracy in gathering and documenting patient information.

  • Problem-solving and analytical skills to address registration issues and resolve patient concerns.

  • Proficiency in using healthcare software systems, electronic health records, and registration software.

  • Commitment to providing exceptional customer service and ensuring a positive patient experience.



Shift: Monday - Friday 10:00AM -2:00PM

* Hybrid schedule after successfully completing on-site training

Key Roles & Responsibilities:

  • Coordinate and oversee the patient registration process, ensuring timely and accurate collection of patient information.

  • Verify insurance coverage for patients and ensure accurate and complete documentation of insurance information.

  • Coordinate patient admissions in collaboration with healthcare providers, nurses, and other relevant staff.

  • Provide financial counseling to patients, explaining insurance coverage, billing processes, and payment options.

  • Provide support to a team of registration staff, providing guidance, training, and support.

  • Ensure compliance with relevant healthcare regulations, including privacy laws. Performs other duties as assigned Complies with all policies and standards.



Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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