New

Helpdesk Support

TEKsystems
$16.00 - $18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Utah, Salt Lake City
Apr 16, 2026
IT Support / Help Desk Analyst Schedule: Monday-Friday, 8:00 AM - 5:00 PM Work Model: Fully Remote (must reside in Utah) Position Overview We are seeking an energetic, customerfocused IT Support professional to join an internal help desk team supporting employees across North America. This role is ideal for someone early in their IT career who enjoys troubleshooting, working directly with end users, and delivering a highquality customer experience. Key Responsibilities * Provide live technical support via inbound calls, chats, and emails * Troubleshoot software, application, and OSlevel issues * Deliver a professional, worldclass customer service experience * Use remote tools to diagnose and resolve user issues * Escalate unresolved or complex issues to Level 2 support * Support a mixed Windows and macOS environment Required Qualifications * Experience supporting or basic knowledge of Windows and/or macOS * Experience with Microsoft Office, Outlook, and Google Workspace * Strong troubleshooting and problemsolving skills * Excellent verbal and written communication * Customerservice mindset with a friendly, professional approach * Around 1 year of IT support or help desk experience * Ability to learn quickly in a fastpaced environment Nice to Have: * Experience supporting Mac devices, tablets, or mobile devices Job Type & Location This is a Contract position based out of Salt Lake City, UT. Pay and BenefitsThe pay range for this position is $16.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 29, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.