Dispatch Track/Trace Coordinator (Temporary)

Job Summary
The Dispatch Track/Trace Coordinator is responsible for coordinating, tracking, and monitoring movement of trucks and freight between port facilities, local port agencies, pack agents, ocean terminals, warehouses and railroad ramps by directing pickup and delivery activities of drivers.

Primary Objectives

• Ensure accurate data entry and performance of documentation activities.
• Timely generation, review, and delivery of related reports.

Duties and Responsibilities

• Assist with the daily scheduling of company drivers and sub-contractors.
• Closely track and monitor traffic movements to and from destination.
• Respond to tracing requests from customer traffic management offices.
• Routinely update computer system and maintains daily performance records, control logs, and dispatch-related file systems.
• Coordinate port and line-haul movement.
• Understand and adhere to all vendor interchange policy agreements to avoid storage and per diem charges.
• Enter line-haul data into computerized tracking system.
• Proactively notify customers of any non-conformity issues and work to effectively resolve them.
• Generate and distribute daily status reports.
• Obtain and enter shipment "Ready to Ship" information from agents into system.
• Obtain and enter delivery shipment status from agents.
• Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma or equivalent (HSED) required
• Associate degree or related college coursework preferred

Work Experience

• 2+ years' experience in a related position within the shipping, importing/exporting, or related industry required

Required Knowledge, Skills and Abilities

• Excellent customer service skills with the ability to develop effective professional relationships.
• Demonstrated proficiency with Microsoft Office products at the following levels: Word, Excel, Outlook: Basic level of skill
• Strong quantitative and analytical thinking skills.
• Strong problem solving and multi-tasking skills with a keen eye for detail.
• Ability to work independently, be self-motivated, and work under pressure with minimal supervision.
• Excellent verbal and written communication skills.
• Proficient at office-related tasks such as filing, faxing, scanning, and mailing.
• Ability to set priorities, multi-task, and complete assignments within established timeframes.
• Ability to understand, interpret, and apply policies, procedures, and regulations.
• Ability to review and enter data rapidly and accurately.
• Ability to become proficient with company computerized tracking systems within a short amount of time.

Competencies

• Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
• Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
• Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
• Walk/travel within office environment, crouch/bend to access floor-level storage - Often
• Use hands/fingers to operate office equipment, type/complete data input, write - Often
• Reach with hands, arms; lift, move and manipulate objects weighing up to 20 lbs - Regularly
• Sight sufficient to read instructions, documents, and screen-based information - Often
• Use hands/fingers to manipulate and file documents, folders, small objects - Regularly

Working Environment
This role requires work that may involve the following environmental conditions:

• Corporate office environment

Screening Requirements
Background Checks