Program Manager 2 (True North)

The Program Manager 2 (PM2) (Supportive Housing) is responsible for the oversight of the DePaul Supportive Housing operations at our True North Apartments in Rochester, NY. This includes managing all aspects of the program, to include ensuring quality care for the tenants, the effective supervision of staff, and completing the necessary reporting requirements. Program Manager is a primary marketer of the program and is responsible for creating and maintaining relationships with all referral agencies. Must also be able to speak knowledgeably about the community units to help market them. Offers prompts and advice to program applicants regarding financial applications or recertifications. PM2 takes the lead on social activities that are available to both program and community tenants. This position is the DePaul representative to the DOH, HHAP Office of the Ageing and the CoC. Must foster an environment where a small team of staff pitch in to help with duties that cross over to make sure both the program and property side of the site function to DePaul standards.

Why work for DePaul?

Make a positive difference in someone's life
• Supportive work environment
• We value diversity
• Opportunity for professional development and career advancement
• Excellent benefits and (see below for details)
• Competitive wages starting at $26.75-$28.25/hour

• Respects and maintains customer confidentiality. Demonstrates a positive and caring attitude towards all customers and staff.
• Represent DePaul at Continuum of Care (CoC) meetings.
• Market the Supportive Housing program throughout the County.
• Work in collaboration with DePaul Compliance to help potential tenants understand financial certification process and assist with gathering documentation when necessary.
• Responsible for the oversight, supervision, and evaluation of program staff.
• Ensure that appropriate tenant records are maintained including the formulation of a housing support plan for each tenant.
• Adheres to and oversees program budget and reviews them for accuracy including the approval of all program expenditures per agency protocol.
• Responsible for ensuring that program needs of all residents are met.
• Ensure that staff are properly trained and evaluated, including attending any required training courses.
• Responsible for submitting required reports and necessary statistics to oversight agencies including HHAP and OTDA.
• Develops positive working relationships with various community service agencies including the local government unit.
• Oversee the referral process for evaluation and intake of all potential program tenants.
• Ensure that all housing resources are available to all tenants.
• Ensure that person centered philosophies and practices are followed.
• Ensure direct contact with the residents on at least a monthly basis for the purpose of reviewing and discussing their current living environment.
• Assist the tenant when necessary to settle housing related disputes with the landlord.
• Assist tenants in contacting landlord, verifying income for lease renewals, and negotiating lease agreements when necessary.
• Perform any other duties necessary for the effective and efficient operation of the program.

• Bachelor's degree in psychology or human services field plus two years of experience working with a special needs population (one year of supervisory experience preferred).
• Associate's degree in the Human Service field plus three years of experience working with a special needs population (one year of supervisory experience is preferred).
• High School diploma or GED plus five years of experience working with a special needs population (one year of supervisory experience preferred).
• *In addition, this position requires a clean NYS driving record as outlined in DePaul's personnel policy. The use of one's personal vehicle is also a requirement

This position is eligible for the following for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid Holidays, 403B with Employer Match, robust Employee Assistant Program, Staff Recognition Program and Employee Discount Program.

DePaul is an equal opportunity employer that values diversity. All employment is decided based on qualifications, merit, and program need.