Remote

Field Service Manager, Benefits Support Team

Symetra
paid holidays, sick time, 401(k)
United States
Apr 18, 2026
Symetra has an exciting opportunity to lead our Benefits Support team as a Field Service Manager! About the role As a Field Service Manager, you willimplement and oversee field support programs and workflows designed to deliver outstanding customer service. You will lead operations in each assigned sales office and support team for Supplemental Health Life and Disability Insurance. You will manage direct reports including Benefit Specialists (account managers for the under 500 unit). What you will do Lead, mentor, and motivate a team of Benefits Support Specialists to ensure high performance, accuracy, and customer satisfaction by setting clear expectations, providing ongoing coaching, and fostering a collaborative environment. Conduct one-on-one meetings and identify professional development opportunities for team members. Oversee day-to-day operations, including managing service tasks such as AOR changes, licensing updates, claims inquiries, benefit plan administration, and enrollment support. Ensure tasks are completed accurately and on time, while maintaining strong relationships with clients and internal teams to promote satisfaction and retention. Identify and implement process improvements, best practices, and workflow enhancements to drive operational efficiency. Allocate resources effectively, analyze activity records using tools like the New Case Tracker and Work in Progress (WIP), and ensure proper documentation of client interactions and procedures. Prepare regular performance reports on team metrics and client feedback for leadership, ensuring equitable task distribution and ongoing performance support. Act as an escalation point for complex issues, collaborating with cross-functional teams to resolve problems efficiently. Monitor and evaluate team performance, ensuring high-quality work standards and compliance with internal policies. Manage operations for Group Life, and Disability, and Supplemental Health including overseeing the recruitment, training, and performance management of Benefit Support Specialists. Provide written objectives and ensure team alignment with company goals. Participate in special projects and committees focused on process improvements and system enhancements. Why work at Symetra "The atmosphere at Symetra is truly different than at other companies. If you are looking for a company where your voice will matter and be heard, Symetra is the place for you."Sydney S. - Actuarial Associate III "If you're looking for a place to call home, grow professionally and personally and most importantly, be yourself, Symetra is the right fit." - Daniel P., Director Underwriting What we offer you We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out ourSymetra Benefits Overview Compensation Annual Salary: $87,900 - $146,500 plus eligibility for Company Annual Bonus Who you are High school diploma required Bachelor's degree or equivalent experience Life and Health License 5+ years experience working in Group Supplemental Health, Disability and Absence Management 3+ years of field leadership experience required 3+ years experience with managing account managers and other field service personnel Deep and broad industry knowledge Highly skilled at presenting Symetra's products and services to the most senior levels at clients'companies Ability to think strategically, define and articulate the company's claims practices A positive, results-driven style, evidenced by listening, motivating, delegating, influencing and supervising the work being done We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL. Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: Disqualification from the recruitment process Withdrawal of a job offer Termination of employment and other criminal and/or civil remedies, if fraud is discovered