Manager of Patient Access - Enterprise Authorizations

Inova Health is seeking a talented and experienced professional to lead our Patient Access team in the System Office Administration - Rev Cycle Insurance Verification department. This role is critical in driving automation, enhancing productivity, and reducing days out in authorizations. The successful candidate will have a proven track record in healthcare operations and a passion for process improvement. This role will be full-time day shift from Monday - Friday, 8:00-5:00pm. (Remote)

The Manager of Patient Access - Enterprise Authorizations (Imaging & Specialty Services) is a strategic leadership role responsible for optimizing enterprise authorization workflows, with a focus on imaging, specialty services, and other complex service lines. This role drives operational efficiency by leveraging automation, reducing administrative burden, and enhancing authorization accuracy in high-volume environments. The manager analyzes trends in denials and performance to identify improvement opportunities, leads process optimization initiatives, and ensures successful implementation of workflow enhancements. Additionally, this leader fosters a culture of accountability and continuous improvement, guiding teams through change management to support evolving organizational and regulatory demands.

Remote Eligibility: This position is eligible for remote work for candidates residing in the following states - VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules

Manager of Patient Access - Enterprise Authorizations Job Responsibilities:

• Takes responsibility for the preparation/implementation of the budget according to established procedures/deadlines.
• Develops and maintains effective recruitment and retention practices in order to avoid preventable turnover.
• Works collaboratively with other departments, physicians, and nursing to coordinate/improve patient processing efforts.
• Maintains operational systems to ensure compliance with the hospital's operating plan (budget), managed care contractual requirements, IHCTF/IFA financial aid programs, and collections/account reconciliation efforts.
• Directs data collection efforts in support of quality performance improvement initiatives and makes necessary operational/procedural changes based on data analysis.
• Effectively communicates with registration team members, other hospital departments and outside agencies in order to identify opportunities for improvement.
• Develops/monitors quality assurance/improvement monitors to ensure compliance with government regulations and The Joint Commission standards.
• Oversees assigned department or functional area to ensure it is performing effectively, which may include but not limited to, hiring and training team members, creating and implementing business strategies, managing performance of team members, and delegating tasks.
• May perform additional duties as assigned.

Minimum Qualifications:

Experience - Three years of supervisory/leadership experience; Seven years of experience in a healthcare facility or a combination of experience/ education; (Bachelors degree = two years of experience; Associates degree = one year of experience)

Education - High School or GED

Preferred Qualifications:

Experience in healthcare patient access, authorizations, or revenue cycle operations, preferably within a large or complex health system

Project management experience, including leading process improvements, system implementations, or crossfunctional initiatives

Strong strategic and operational focus, with the ability to align team performance to enterprise goals

Prior people management experience, including coaching, performance management, and workforce planning

Working knowledge of payer requirements, authorization workflows, and regulatory compliance (Medicare, Medicaid, commercial payers)

Experience utilizing healthcare systems and performance metrics to drive operational efficiency and outcomes