Credit Services Business Analyst II

BOK Financial is a top financial institution that offers a range of sophisticated financial products and services, focusing on personalized client relationships. With over a century of experience, we serve consumers, businesses, and wealth clients across the American Midwest and Southwest. We emphasize long-term relationships, community investment, and talent development, aligning with our brand platform, "We go above. So you can go beyond."

The Credit Services Business Analyst II position oversees the operation, maintenance and system related procedures for one of the organization's systems; responsible for making decisions, with organizational impact, regarding the implementation of operational productivity workflow and lending system enhancing projects. The Analyst ensures consistent practices are used throughout the department to maintain the integrity of the systems; works as a business partner to the Lending Division, Compliance, Credit Administration, Audit, Data Security, IS and Finance departments in the establishment and safeguarding of corporate policy, credit policy, system security, regulatory and business requirements relating to the assigned system. The Business Analyst determines work priorities, scheduling and resource allocations, while providing day-to-day operation support for complex applications/systems. The Analyst's overarching goal is to achieve improved business performance through the assigned systems. The Credit Services Business Analyst II typically reports to senior management.

Every day, our team members push the boundaries of what's possible, striving for excellence with our teams, clients, and business. As a financial institution that breaks the mold, we focus on building relationships through expertise and sound advice, rather than merely promoting products. Join us to build your career, fuel your curiosity, develop lasting relationships, and make a real impact. Even after more than a century, we're more excited than ever about our future.

• You will provide business system support while applying corporate credit policy, regulatory requirements, and product support across banking lines of business.
• You will oversee system workflows by documenting procedures, training personnel, and measuring process performance.
• You will recommend user procedure improvements and system enhancements aligned to business needs and customer satisfaction.
• You will research and resolve system issues by coordinating with vendors, internal IS teams, and external technical support.
• You will advise management on system risks, gaps, required fixes, efficiency opportunities, and cost savings.
• You will mitigate data integrity and fraud risk by overseeing system controls, security access approvals, and reporting.
• You will manage system-related projects by coordinating planning, implementation, training, documentation, and post-project reviews.

This level of knowledge is normally acquired through completion of a Bachelors Degree Business Administration, Finance, Risk Management or in Management Information Systems or Computer Science and 3-5 years related experience in loan operations administration or loan support role in either information technology or project management; or 5-7 years work related experience, which includes business application support, financial, operations and project understanding.

• Excellent working knowledge of system processing, consumer and commercial loan operation function/processes and excellent understanding of the lending business, Visionary and deployment abilities to best fit business and operational needs with systemic functions.
• Thorough knowledge of bank lending policies, federal and state regulations and reporting including but not limited to: BSA, UDAAP, Sarbanes-Oxley, Fair Credit, Truth in Lending, RESPA, CFPB requirements, CRA reporting, OCC reporting and Loan Reserve reporting.
• Knowledge of banking application systems, products; operations and delivery systems and applicable disaster recovery requirements and methodologies.
• Knowledge of project management methodologies and tools.
• Knowledge of risk identification, risk management and risk response control.
• Working knowledge of plan development and execution, scope planning, schedule development, cost estimating, quality planning assurance, organizational planning and communications planning.
• Working knowledge of the software development process, including requirement gathering, analysis and design and deployment management.
• Excellent PC skills including spreadsheets, word processors and report writer applications.
• Excellent organizational skills.
• Excellent interpersonal skills including written and oral communication.
• Working knowledge of information systems management techniques.
• Strong customer focus and ability to manage client expectations.
• Ability to present and explain technical information in a way that establishes rapport, persuades others and gains understanding.