New

Healthcare Bilingual CSR Lead

TEKsystems
$100,000.00 / yr
parental leave, flex time, 401(k)
United States, Texas, Houston
Apr 25, 2026
Description As a Customer Experience Lead, you will be responsible for managing a team of 10-15 agents who deliver exceptional service to our Medicare Advantage members and providers. You will be accountable for coaching, performance management, and driving a culture of excellence, while ensuring that the team consistently meets and exceeds service standards. This is a full-time onsite position based in Houston, TX. * Mentor and develop a team of 10-15 Customer Experience Agents through ongoing coaching and performance management, fostering a culture of accountability, empathy, and high-quality service. * Drive operational excellence by leading daily huddles, one-on-ones, and team check-ins to align on data-driven goals and resolve escalated or complex issues swiftly, ensuring exceptional member and provider experiences. Additional Skills & Qualifications * You have 4+ years of contact center experience, with at least 2-3 years in a lead or supervisory role. * You are passionate about coaching and developing individuals, and have experience leading diverse, high-performing teams. * You are highly accountable and thrive in a fast-paced, metrics-driven environment. * You are curious about technology and open to leveraging AI-driven tools to improve efficiency and customer experience. * You are agile, adaptable, and comfortable adjusting quickly when priorities, workflows, or member needs change. Full ONSITE North Houston Experience Level Expert Level Job Type & LocationThis is a Permanent position based out of Houston, TX 77070. Pay and BenefitsThe pay range for this position is $100000.00 - $100000.00/yr. Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions. Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare. Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. Additional Perks: Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities Paid parental leave for all new parents And much more! Workplace TypeThis is a fully onsite position in Houston,TX 77070. Application DeadlineThis position is anticipated to close on May 1, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.