HSC Learning Environments & Event Support Specialist - IT Solutions

TITLE

HSC Learning Environments & Event Support Specialist

JOB SUMMARY

The Learning Environments & Event Support Specialist at TWU's Health Sciences Center (HSC) in Denton provides high-level technical support for academic learning environments and live campus events. This position is responsible for the operation, troubleshooting, and maintenance of presentation technologies including audio-visual (AV) systems, classroom technologies, and remote/hybrid learning tools. The specialist plays a critical role in supporting faculty, staff, and students by ensuring the reliability of instructional and presentation systems, coordinating setup and teardown for events, and delivering hands-on support for live and recorded sessions. This role also supports simulation-based instruction and serves as a technical resource for the Denton HSC community.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Manager Learning Environments

Supervises: Student Assistants

ESSENTIAL DUTIES - May include, but not limited to the following:

• Provide onsite technical support for classroom and lab technologies at the Denton HSC, including AV systems, hybrid teaching tools, and simulation components.

• Set up, test, operate, and troubleshoot AV and multimedia equipment for in-person and virtual events.

• Coordinate with faculty and staff on AV and recording needs for meetings, events, and lectures.

• Maintain and document the operation and configuration of AV systems, projection, switching, lighting, sound, and video components.

• Provide Tier 1 and Tier 2 classroom support, including on-call and walk-up troubleshooting.

• Assist with recording and livestreaming of academic events using lecture capture and video conferencing tools.

• Train faculty and staff on the effective use of installed instructional technologies and provide hands-on support.

• Develop technical guides and documentation for event setup and classroom technology use.

• Stay current with trends in instructional technology, AV hardware/software, and hybrid learning environments.

• Collaborate with Learning Environments team to support equipment upgrades, system testing, and room refresh planning.

• Support the security, integrity, and lifecycle maintenance of classroom and event presentation systems.

ADDITIONAL DUTIES

• Performs other duties as requested.

EDUCATION

Bachelor's degree or Vocational/Technical preferred. Additional job-related experience may substitute for the required education on a year-for-year basis.

EXPERIENCE

One to two years of relevant experience in enterprise-level desktop computer and/or end-user computing support and device management. Additional job-related education may substitute for the required experience on a year-for-year basis.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

• AV systems (e.g., Kramer, Extron, AMX), projection/display technologies, wireless microphones, and video recording tools.

• Basics of instructional design and faculty use of classroom tech.

• Familiarity with lecture capture platforms (e.g., Panopto, Zoom, Teams).

Skills:

• Skill in AV signal flow, equipment calibration, and troubleshooting.

• Skilled in configuring and supporting video conferencing environments.

• Technical documentation and training development.

Abilities:

• Ability to collaborate with faculty and staff to identify and solve technical problems.

• Ability to work independently or as part of a cross-functional support team.

• Strong customer service and communication skills.

• Ability to lift, carry, and install AV equipment up to 50 lbs and use ladders when needed.

Additional/Desirable Skills & Abilities:

• Exposure to computer-aided simulation technology.

• Skill providing instructional technology support to teaching professionals and/or students.

• Demonstrated proficiency in developing and delivering training and effective support materials.

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

Texas Woman's University, an AA/EEO employer, provides equal opportunity to all employees and applicants for employment and prohibits discrimination on the basis of race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected category, class or characteristic.

All offers of employment will be contingent on the candidate's ability to provide documents which establish proof of identity and eligibility to work in the United States. Positions at Texas Woman's University deemed security-sensitive require background checks and verification of all academic credentials.

If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov.