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Lead Operations Clerk, part of the Operations Unit at Fitness and Recreation The Lead Operations Clerk...
- Leads by example and is a mentor and role model to co-workers
- Must have prior fitness center experience, preferably with UCSF Fitness and Recreation
- Acts as the lead and primary contact person at the fitness center in the absence of Operations Supervisors, Managers and other fitness Center leadership
- Must be energetic, outgoing, articulate and have good verbal and written communications skills
- Is focused on high quality customer service/hospitality and possesses the skills necessary when interacting with difficult people in an often-high pace, demanding environment
- Should be able to work independently and as part of a team often leading a team of 2-3 coworkers
- Can respond to member suggestions, concerns, and complaints in a timely, professional, and consistent manner
- Experience in sales processing, program registrations, member facility check-ins
- Completes and or delegates front desk administrative duties as directed by Fitness Center Operations and Facility Managers
- Provides support to fitness programmers and managers
- Ensures facility cleanliness and manages supplies in our fitness areas
- Assists with towel laundry services
- Must have obtained Red Cross CPR/AED and First Aid Training certification within the first 3 months of employment (Training and Certification will be provide)
- Is willing and able to assist in emergencies and/or facility evacuations and ensure safety at all times (Think: facility access controls or unsafe use of fitness equipment)
Should be comfortable working on a computer, using various applications and able to multitask during peak times Has an interest in advancing their careers in fitness, health or wellbeing, customer service an/or supervision
% of time |
Essential Function (Yes/No) |
Key Responsibilities (To be completed by Supervisor) |
75 |
Yes |
Customer Service & Operations Responsibilities include:
All phases of customer reception, greeting, problem solving, retention, and operations, including customer interactions, member activity maintenance and program sales, and member appreciation events as outlined by the Operations Manager and Assistant Managers in an effort to retain members and ensure monthly program revenue goals are achieved or surpassed.
Proactively provide exceptional customer service and troubleshoot problems, creating win-win solutions for members and guests. May require detailed review of member situation, payments, and facts.
Clearly communicate information regarding multiple new and on-going Fitness & Recreation Center programs and services to members, guests, and event attendees. Includes providing and clearly explaining organized, relevant informational handouts/schedules of program information, and answering questions as needed and act as lead if other customer service clerks have questions regarding programs and services.
Read, understand and explain current and new Fitness and Recreation policies, programs and procedures to staff and customers. Includes responding to phone, e-mail, and web inquiries, as well as follow up when needed. |
25 |
Yes |
Administrative & Clerical Duties Responsibilities include:
Assists in meeting cleanliness standards of the facility, for example vacuuming, dusting, sweeping, restocking cleaning solutions & supplies, and wiping hair and debris from drains throughout the fitness center and locker rooms
Create, monitor, and modify in real time the Aquatics and Group X Fitness classes in CSI software program used by clientele and staff for booking classes and act as lead administrator when program changes occur when program managers are out of the office.
Resolve routine problems such as tracking Group X Fitness classes, court reservations and cancellations, locating sources of financial transaction error, reporting and recording maintenance, facility and customer issues. The lead will also be in charge of verifying accuracy of customer service clerk's daily cashout and preparation for deposit.
Assist with special projects as assigned by the Operations Manager or Assistant Managers, including but not limited to locker inventory audits, data base maintenance, promotion preparation and execution. May involve data input and follow up with members through phone or e-mail.
Assist with explaining policies and procedures to new staff. This is to ensure new staff absorbs information, feel supported by their co-workers, and have the necessary tools to succeed in their customer service clerk role. |
Required Qualifications
- High school graduation and one year of related administrative experience; or an equivalent combination of education and experience;
- Customer service experience.
- Fitness & Recreation Customer Service Clerk experience
- Ability to resolve conflict, i.e., Conflict resolution involving member to member disagreements to align with our Code of Conduct.
- Office and industry technology competencies must include: phone, mobile phone & voicemail system, Microsoft word, e-mail systems, faxing, copying, printing, scanning, Filemaker, program database system (CSI), online member access/booking (CSI online, Citrix & smartphone applications), etc.
- Ability to prioritize and accomplish multiple tasks with deadlines in a customer service setting under minimal supervision.
- Demonstrated ability to maintain confidentiality.
- Ability to work independently and as a team member.
- Wear uniform including nametag
- Read, write, speak and understand English fluently
- Cash handling and shift deposit reconciliation
- Leadership skills or experience within a fitness center environment
- Flexible schedule, normal business hours are Mon-Sun, 5am-10pm
Preferred Qualifications
- Excellent interpersonal, verbal, and written communication skill.
- Able to motivate & support others in their quest to be healthier and fitter.
- Demonstrated skill necessary to collect, organize and disseminate information upon request.
- Ability to make sound judgments.
- Knowledge of the UC systems, forms, policies, and structure.
- Knowledge of UCSF Fitness and Recreation
- Current knowledge, understanding, training (when applicable) and use of University guidelines regarding PCI compliance, cash handling, CANRA trainings, ethics training, cyber security, and sexual harassment prevention etc.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Required Qualifications
- High school graduation and one year of related administrative experience; or an equivalent combination of education and experience;
- Customer service experience.
- Fitness & Recreation Customer Service Clerk experience
- Ability to resolve conflict, i.e., Conflict resolution involving member to member disagreements to align with our Code of Conduct.
- Office and industry technology competencies must include: phone, mobile phone & voicemail system, Microsoft word, e-mail systems, faxing, copying, printing, scanning, Filemaker, program database system (CSI), online member access/booking (CSI online, Citrix & smartphone applications), etc.
- Ability to prioritize and accomplish multiple tasks with deadlines in a customer service setting under minimal supervision.
- Demonstrated ability to maintain confidentiality.
- Ability to work independently and as a team member.
- Wear uniform including nametag
- Read, write, speak and understand English fluently
- Cash handling and shift deposit reconciliation
- Leadership skills or experience within a fitness center environment
- Flexible schedule, normal business hours are Mon-Sun, 5am-10pm
Preferred Qualifications
- Excellent interpersonal, verbal, and written communication skill.
- Able to motivate & support others in their quest to be healthier and fitter.
- Demonstrated skill necessary to collect, organize and disseminate information upon request.
- Ability to make sound judgments.
- Knowledge of the UC systems, forms, policies, and structure.
- Knowledge of UCSF Fitness and Recreation
- Current knowledge, understanding, training (when applicable) and use of University guidelines regarding PCI compliance, cash handling, CANRA trainings, ethics training, cyber security, and sexual harassment prevention etc.
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University of California - San Francisco
21,879
Apr 28, 2026