Talent Operations & AI Platform Intern

Talent Operations & AI Platform, Intern

Fearless is excited to launch our internship program in partnership with the Maryland Lighthouse AI Initiative. This program provides college students, recent graduates, and career changers with real-world experience in the government technology industry. Interns will gain hands-on technical skills alongside a broad set of professional skills - including interviewing, resume building, and networking - to support job readiness and long-term career growth. This internship will begin May 25 and end on August 14, 2026.

As a Talent Operations & AI Platform Intern, you will help run the day-to-day operations of Fearless's Phenom AI talent platform, the system that powers how we attract and engage candidates and team members. You'll keep platform documentation current and useful, partner with recruiters to leverage AI-powered candidate identification, and analyze platform data to recommend improvements to the recruiting funnel. This role sits at the intersection of operations, talent acquisition, and applied AI, and is ideal for someone who enjoys both organized process work and digging into data to make systems better.

Your Responsibilities in this Role:

Platform Operations

• Coordinate daily operations of the Phenom AI talent platform, including monitoring system health, troubleshooting user issues, and escalating technical concerns to the appropriate owners
• Manage user access, permissions, and configuration changes in coordination with the Talent and IT teams
• Support routine platform tasks such as job posting setup, campaign management, and pipeline hygiene
• Serve as a go-to resource for recruiters and hiring managers with day-to-day platform questions

Documentation & Knowledge Management

• Create and maintain user guides, standard operating procedures (SOPs), and workflow diagrams that make the platform easier to use across the talent team
• Keep documentation current as features, processes, and team practices evolve
• Build training materials and quick-reference resources for new and existing platform users
• Use AI tools to accelerate drafting, editing, and visualizing process documentation while ensuring accuracy

AI-Powered Candidate Sourcing & Recruiting Support

• Leverage Phenom's AI candidate sourcing and engagement tools to support active recruiting efforts
• Partner with recruiters to refine search criteria, scoring models, and outreach workflows for priority roles
• Help triage and surface high-fit candidates from the platform's talent pool
• Apply human judgment to validate AI-generated matches and flag issues such as bias, drift, or low-quality results

Analytics & Funnel Improvement

• Pull and analyze platform data to monitor recruiting funnel performance - including sourcing volume, conversion rates, time-to-hire, and candidate engagement
• Build reports and dashboards that make funnel health visible to the talent team and leadership
• Identify bottlenecks, drop-off points, and improvement opportunities, and recommend changes to workflows, content, or platform configuration
• Track the impact of changes over time and share findings in regular operating reviews

Collaboration & Professional Development

• Partner with recruiters, hiring managers, and the broader People team to align platform operations with hiring goals
• Present findings and recommendations in team meetings and contribute to a culture of continuous improvement
• Participate in program activities focused on interviewing, resume building, networking, and career readiness in the gov tech industry

Skill and Experience Requirements

• Currently enrolled in or recent graduate of an asssociates, bachelor's or master's program - OR a career changer with relevant transferable experience in operations, HR, talent acquisition, business analytics, or a related field
• Strong organizational skills with the ability to manage multiple workstreams, documentation, and deadlines
• Proficiency with spreadsheets (Excel or Google Sheets), including formulas, pivot tables, and basic data analysis
• Comfort experimenting with AI tools (e.g., Claude, ChatGPT, Copilot) and a willingness to learn AI-assisted workflows for documentation and analysis
• Strong written communication skills, especially for process documentation and how-to content
• Attention to detail and commitment to data integrity, source verification, and clear version control
• Ability to work a full-time, hybrid schedule from the Baltimore area for the duration of the internship
• Coursework, internship, or project experience in human resources, talent acquisition, business operations, information systems, or analytics
• Interest in learning more about applicant tracking systems (ATS), CRM platforms, or talent platforms such as Phenom, Greenhouse, Workday, Lever, or similar
• Interest in learning or awareness of responsible AI practices, especially related to fairness and bias in recruiting tools
• Interest in or familiarity with government technology, civic tech, or public-interest mission-driven work

Fearless Skills and Competencies

• Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.
• Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.
• Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.

Required Level of Proficiency:

• Fundemental Awareness: You possess common knowledge or an understanding of basic techniques and concepts. Experience has been gained in a "classroom" and experimental scenarios or as an on-the-job trainee. You are expected to need help when performing skills. You understand and can discuss terminology, concepts, principles, and issues associated with this competency/skill.

Physical Requirements:

• Ability to sit for extended periods while working on a computer or during meetings.
• Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.
• Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.
• Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).

Life at Fearless

We're a digital integration consultancy on a mission to build a better tomorrow. At Fearless, we combine technology, people, and organizational development to solve meaningful problems. Through iterative development, we deliver smart, user-friendly solutions that make tech work better-for everyone.

But great tech is just part of the story. What really makes us Fearless is our Purple Culture.

What Makes Us Purple?
Being Purple means you:

• Are valued as a whole person-not just a job title
• Get matched with work that plays to your strengths and passions
• Are supported by coaches, not micromanagers
• Have the autonomy and clarity to make decisions and drive impact
• Join a community that celebrates equity, curiosity, and innovation
• Do work that matters-every day

We believe in flexibility, growth, and balance. Our benefits and culture are designed to support you in doing your best work-while making space for what matters to you outside of it.

We're proud to be an equal opportunity employer. At Fearless, we're building a workplace that welcomes and respects everyone-across race, gender, age, religion, identity, background, and ability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Compensation at Fearless
Fearless is committed to providing a competitive compensation package that will meet your current and future needs. Our philosophy is aimed at rewarding team member contributions, supporting long-term financial growth and security, and overall well-being.

We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless - regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or willingness/ability to negotiate - is consistently paid fairly based on alignment to the needs and requirements of the role.

The hourly rate for this position is $20.00 per hour.

Benefits at Fearless

At Fearless, we take care of our team-because when you're supported, you can do your best work. We offer a flexible, family-friendly environment with benefits designed to support your health, growth, and life outside of work.

For Full-Time Team Members (Starting Day One):

• Flexible, life-friendly schedules
• 401(k) with 4% match & immediate vesting
• Sick Leave

Reasonable Accommodations
Fearless is committed to providing reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@fearless.tech.

So, What's Next?

We've refined our hiring approach to make sure every team member is a great fit for Fearless-and that we're a great fit for you, too. If there's alignment, we'll reach out to kick off the interview process. Depending on the role or project, your experience may vary slightly, but it typically includes:

Introductory Interview
You'll connect with a recruiter to:

• Build rapport and get to know each other
• Review your experience and skills
• Talk through salary expectations and role details
• Set expectations for the rest of the process

Skills + Business Fit Interview
This is where we dig deeper to:

• Review findings from any technical assessments
• Walk through situational and values-based questions
• Explore how your approach aligns with Fearless culture and project needs

Some roles may also include customer interviews based on specific project requirements in addition to background check and security clearance requirements.