Associate Manager, Infrastructure & Operations, Regional Operations Management

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as Raid, Glade, Ziploc and more, in virtually every country around the world. Together, we are creating a better future - for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

ABOUT THE ROLE

The Associate Manager, Infrastructure & Operations - Regional Operations Management (ROM) role is a critical component of IT's Global Service Delivery and Operations organization. In this role you will partner closely with other Regional Operations Managers, IT Service Delivery teams, and strategic partners to deliver reliable, endtoend IT services across the region. In this role you will serve as a key interface between business leaders and IT, with a strong focus on customer experience, operational excellence, and service reliability. Engagement across the IT Service Management lifecycle ensures technology services are delivered efficiently and effectively to keep the business running.

This is a full time onsite role in Racine, WI.

KEY RESPONSIBILITIES

• Act as the primary regional contact for business leaders regarding IT operations and endtoend service delivery, including regular engagement in leadership meetings.

• Coordinate with Service Delivery teams to ensure incidents are resolved in a timely and effective manner, maximizing customer satisfaction.

• Facilitate effective communication, education, and escalation between business partners and BPT.

• Orchestrate delivery of regional infrastructure services and projects in partnership with Service Delivery teams, Strategic Partners, PMO, and Organizational Change Management.

• Proactively communicate upcoming projects, events, risks, and operational issues impacting regional sites.

• Drive operational excellence, IT best practices, process compliance, and continuous improvement across BPT.

• Foster a culture focused on service excellence, customer experience, and costeffective service delivery.

• Collaborate with local technical support and business contacts to coordinate data center, network, server, and power outage activities.

• Partner with other BPT groups, including Business Relationship Managers, to ensure customer requirements are met.

• Serve as a key member of the Change Review Board (CAB) and Emergency CAB (ECAB) to review, coordinate, and approve businessimpacting changes.

REQUIRED EXPERIENCE YOU'LL BRING

• Bachelor's degree in Computer Science, MIS, Business, or related field; military experience may be considered in lieu of degree.

• 5+ years of experience in information technology and/or business/industry roles, including customerfacing experience.

• 3+ years of global project management experience.

• Qualified candidates must be legally authorized to work in the United States without the need for current or future sponsorship for full-time employment.

PREFERRED EXPERIENCES AND SKILLS

• Strong ITIL mindset; ITIL v4 certification preferred.

• Demonstrated leadership capabilities, including leading self, others, and the business.

• Strong communication, interpersonal, and organizational skills with proven customer and vendor relationship management experience.

• Experience working with managed service vendors.

• Experience operating within geographically diverse, global teams.

• Proven ability to collaborate across organizations to optimize outcomes.

JOB REQUIREMENTS

• Fulltime

• Travel requirements: Local site visits with quarterly remote site or functional event support

• Physical demands: no additional physical demands

• On call every five weeks for major incidents

• Remote work available once a week after 90-day onboarding period.

• This role is not eligible for relocation

BENEFITS AND PERKS

SC Johnson's total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we're committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.

Inclusion & Diversity

We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com. All qualified applicants are encouraged to apply. Download the EEO Know Your Rights poster for more information.