New

Office Manager & Case Coordinator

Appalachian State University

$44,218 - $48,004

United States, North Carolina, Boone

287 Rivers Street (Show on map)

May 06, 2026

Position Summary Information

Classification Title	University Program Associate
Working Title	Office Manager & Case Coordinator
Location	Boone, NC
Job Category	5
Position Number	083701
Not Eligible for Visa Sponsorship	VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S
Department	Access & Opportunity: Equal Opportunity - 630000
Primary Purpose of Position	The Office of Access & Opportunity provides leadership to the University's efforts to foster a welcoming and accessible environment. The office promotes opportunity in educational opportunity, programming, and employment and promotes an environment of respect while honoring civil rights for all members of the University community. The Equal Opportunity (EO) unit of Access & Opportunity strives to make Appalachian State University a discrimination-free, harassment-free environment for faculty, students and staff to work, live, and learn. EO oversees university equal opportunity policies, responds to complaints of discrimination & harassment based on protected status, conducts investigations, develops and delivers training and educational outreach to campus, as well as provides consultation to supervisors and managers regarding equal opportunity concerns and initiatives. The Case Coordinator & Office Manager serves as the central administrator for client file management. This position also serves as the office manager of office administration, file creation & management, departmental budgets, office database, processes, etc.
Minimum Qualifications	Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
License/Certification Required
Essential Job Functions	Providing support to the office to ensure compliance with University Policy, Title IX, Title VII, ADA/504, VAWA and the Clery Act Providing administrative and case management support to the office related to procedures, investigations, and resolution processes Overseeing recruitment and training of applicable volunteer participants including but not limited to advisors, advocates, and hearing officers Overseeing coordination and administration of hearings and serve as a hearing administrator in formal hearings conducted by the office Coordinating the receipt of NCAA Student-Athlete Attestations in collaboration with the Title IX Coordinator Assisting office staff with scheduling meetings, sending correspondence, and notetaking. Assist with evidence collection and preparation, including but not limited to: Bates stamping, compilation, and transcript redactions, etc.
Knowledge, Skills, & Abilities Required for this Position	Knowledge of: Office management including the handling of confidential documents Computer programs and systems to quickly address and meet business needs Skills & Abilities Required: Effective communication strategies (verbal, written, and interpersonal) to meet constituents' needs Exceptional organizational skills and detail-oriented Ability to consistently practice diplomacy, discretion, and exceptional customer service Ability to use proper spelling, grammar, punctuation, and sentence structure to ensure that written materials prepared and reviewed are complete, concise, and error-free Ability to maintain the confidentiality of sensitive and confidential information (e.g., personnel-related issues, FERPA-protected student information, etc.) Ability to take initiative, work independently, and complete projects without detailed instructions Ability to maintain detailed records of work-related activities Ability to manage workload and prioritize work assignments to ensure completion within established timeframes and by expected deadlines Strong critical thinking skills Ability to manage multiple budgets with accuracy
Preferred Qualifications	Three or more years of related office experience Experience working at a university and knowledge of policies and procedures relevant to the position Experience working in civil rights compliance Experience working with confidential information and/or compliance area Experience with Microsoft Office, Database management, Procurement Card credit card program, Banner programs, AIM, YoMart, and Degree Works Demonstrated ability to work in a high-volume environment with competing deadlines Experience creating, implementing, and conducting training and presentations.
Required Functional Competencies to Successfully Perform Job Duties.	Knowledge-Program Organization Knowledge of civil rights laws and its application within the various facets of employment and higher education. Requires knowledge of organizational structure, functions, services; programs; and office procedures and practices. Serves as the primary content/process resource for administrative resolutions. Operational knowledge and the ability to articulate the purpose of the University and EO including its mission, services, clients and measures of business effectiveness in order to adapt processes, procedures and activities to meet needs. Ability to interpret relevant University policies and procedures and advise students, faculty and staff on nuanced discrimination and harassment concerns and questions. Ability to understand the interplay between multiple competing policies, processes, and interests. Assist with administrative coordination of academic adjustments and reasonable workplace accommodations including but not limited to service contracts, scheduling of vendor services, and equipment/technology purchases. Program Administration Responsible for in-person office coverage and serves as an initial point of contact for in-person point of contact for drop-ins, calls, emails. Oversee and assist EO staff with various aspects of compliance-related duties, including but not limited to: Administrative resolutions including but not limited to: evidence collection, pre-resolution meetings, restorative resolutions, pre-hearing meetings, hearing coordination, etc. Accommodation requests on the basis of pregnancy, gender, and disability Clery Compliance duties: Sending and tracking all required communications to law enforcement agencies in preparation of the annual security report Providing administrative support on Clery Act compliance including initial review of daily reported crimes, conducting law enforcement request from partner agencies, coordination of statistical data collection from various university areas, etc. Ability to engage and act in the best interests of the organization by aligning service delivery with strategic goals and clients' needs; ability to develop and recommend new approaches to improve records and information management. Communication Ability to advise and consult with clients to ensure the accuracy of the communication and understanding of the message. Ability to place messages in context with the organization's broader business perspective. Composes and organizes ideas logically, works in multiple formats such as letters, memos, reports, and can change/adjust style to meet the needs of the program
Type of Position	Permanent Full-Time
Staff/Non-Faculty	Staff/Non-Faculty
Appointment Type	1.0
Work Schedule/Hours	8:00 a.m.-5:00 p.m. Monday-Friday
Number of Hours Per Week	40
Number of Months Per Year	12
Mandatory Staff	No
Physical Demands of Position	To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Overall Competency Level	Advanced
Salary Grade Equivalency	GN09
Salary Range
Anticipated Hiring Range	$44,218 - $48,004

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date	05/06/2026
Closing Date	05/21/2026
Competency Level Statement	If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level.
Special Instructions to Applicants	Please attach required documents: Cover Letter Resume List a minimum of 3 professional references on the application or attach a List of References with Contact Information
Search Chair Name	Rachel Blackburn
Search Chair Email	blackburnrc@appstate.edu
Applicant Pool Preference	External (Post on the Web)

Departmental Information

Quick Link	https://appstate.peopleadmin.com/postings/54139
Posting Number	201502971P