Telephone Page Associate (e/o weekend 3:00pm-11:30pm)

Telephone Page Associate
Every other weekend/holiday 3:00pm-11:30pm

Position Summary/ Department Summary:
Answer all incoming lines on switchboard console and connect to appropriate extension in an efficient and courteous manner. Escalates calls to other team members as appropriate. * Handles special and priority calls such as medical emergency and code alerts. * Responds to requests from individuals with pagers, for telephone and page information such as direct dial numbers, department numbers, physician on call status utilizing an automated computerized system. * Provides general information to the public, or refers to appropriate parties for responses * Updates contact data base and customer profiles to reflect the most current information for essential medical and non-medical personnel. * Provides answering service support outside or during business hours. Responsible for greeting
callers, establishing reason for call, entering message details, and promptly and accurately delivering messages. * Provides positive and effective customer service that supports departmental and hospital operations. * Informs supervisor of service issues and assists in contacting correct vendor in order to facilitate resolution/repair to telecommunications systems. * Maintains confidentiality of client information.

6 months of Customer Service experience. Data entry, data processing, general computer experience required.