Network Services Lead

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

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SUMMARY

DIGIT is seeking a Network Services Lead to support the design, implementation, monitoring, management, change management, software upgrades, problem/incident resolution, and root cause analysis of network circuits and devices as part of a large technology refresh initiative. The Network Services Lead shall focus on implementation and coordination of wired and wireless network equipment across hundreds of sites across the globe, remotely coordinating the work. Additionally the Network Services Lead will be responsible for coordinating vulnerability patching and remediation.

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA's IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency's shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

RESPONSIBILITIES

This position shall perform the following (to include but not limited to) activities:

Oversight of teams focused on and, as needed, direct involvement in the following:
• Oversee and implement switch provisioning (configuration) and implementation across multiple sites, including coordinating cutover logistics and change management.
• Establish network monitoring for newly installed and replaced equipment.
• Support and operate Software-Defined Wide Area Networks (SD-WAN) sites
• Support and maintain network equipment and configuration (routers and routing).
• Manage the LAN/WAN routing protocol between the routers and perform port management, network capacity management (including planning and trending).
• Provision and configuring switches and routers.
• Vulnerability patching and IOS upgrades.
• Utilize and implement network orchestration tools and techniques to facilitate automated and consistent configurations, management, testing, deployment, and operations of physical and virtual devices within the network.
• Manage status, errors, and inbound and outbound traffic statistics of all routing interfaces, bandwidth utilization, and errors of all inbound and outbound LAN/WAN circuits.
• Actively involved with third parties engaged in to ensure acceptable quality of service delivery and, prevent information security incidents.
• Ability to establish and maintain effective working relationships with associates and client personnel at all levels.
• Produce knowledge base articles and SOPs.
• Assist COOP/DR exercises, projects and tasks as required.
• Participating in meetings with executives to discuss technical issues and propose solutions
• Collaborating with other members of the engineering team to design new features or improve existing ones
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.
• Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues and conflicts
• Prepares complete documentation of methods, procedures, and design
• Supervises revisions and changes
• Manage a team of 10+ Network Engineers across different disciplines.

CONTRACT REQUIRED QUALIFICATIONS

This following are REQUIRED for this position:

• Public Trust Clearance or the ability to obtain.
• ITILv4 Foundation Certification within 120 days of start date.
• Previous experience supporting and operating Software-Defined Wide Area Networks (SD-WAN) sites.
• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
• Plans and leads major technology assignments.
• Evaluates performance results and recommends major changes affecting short-term project growth and success.
• Functions as a technical expert across multiple project assignments.
• Previous experience leading teams.
• Operates with appreciable latitude in developing methodology and presenting solutions to problems.
• Contributes to deliverables and performance metrics where applicable.
• Design and develop solutions to complex applications problems, system administration issues, or network concerns.
• Proven ability to work independently in a full and/or partial remote environment with limited supervision.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
• Must be willing to work a variety of shifts, including holidays as scheduled.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

CONTRACT DESIRED QUALIFICATIONS

The following are DESIRED for this position:

• Proficient in configuring the following protocols: BGP, OSPF, EIGRP, and Static routes.
• Previous experience with NetScaler.
• Familiar with SD-WAN architectures such as VMware (VeloCloud)
• Design network architecture for Software Design Access / Software Defined Networks, utilizing Cisco DNA Center.
• Cisco Certified Networking Professional (CCNP) or Cisco Certified Networking Associate (CCNA).
• Shall possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments.
• Familiarity with the following technologies: Active Directory, Windows, ServiceNow, Network Monitoring Systems (Solarwinds), Cisco Prime, LAN/WAN control protocols.
• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Slack, and ServiceNow.
• Must be willing to work a variety of shifts, including holidays as scheduled.

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

• 8-12 years of experience and bachelor's degree or equivalent.
• Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.

PHYSICAL REQUIREMENTS The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies.
• Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard.
• Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company's expectation of information security.
• Viewing computer screens and sitting for long periods of time.
• Travel approximately 10% of the time via car or plane, which requires ability to manage luggage, laptop, and briefing materials (up to 25 pounds).

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.