Customer Service Representative

Job Title: Customer Service Representative
Location: Garland, TX
Zip Code: 75041
Duration: 3 Months
Pay Rate: $19/hr.
Keyword's: #Garlandjobs; #CustomerServiceRepresentativejobs;
Start Date: Immediate

We provide a competitive pay and benefits package. This position is offering a pay rate of $19/hr. however, Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

Position Overview:
Under the general supervision of the Customer Service Manager, this position requires an individual with a strong dedication to quality customer service. Superior telephone etiquette and the ability to interact effectively with customers is required. As a part of the Customer Service team, the Customer Service Representative is expected to work collaboratively with and earn the respect of, all other DAC team members; and work in tandem to continuously improve purchasing processes that will positively impact customer service and grow profitably.

Duties and Responsibilities:
This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.
* Receive incoming calls, process telephone orders from customers, and verify correct items, quantities, prices, and availability.
* Coordinate customer orders to ensure they are shipped on time; effectively communicate priority orders.
* Contact customers who have blanket orders on a regularly scheduled basis.
* Obtain information on new customers.
* Troubleshoot and resolve customer issues with products or specific orders.
* Receive and direct calls (other than customer service) to the appropriate personnel.
* Assist Area Managers with the fulfillment of orders, special orders, or research necessary.
* Track and address any back order issues, and all other manual reporting; audit as necessary (attention to detail).
* Establish and maintain professional communication with internal/external customers and vendors.
* Collaboratively work with inter-departments and customers.
* Notify the Manager on escalated issues such as mis-shipments, or incorrect orders, etc.
* Participate in continuous improvement and physical inventory activity.
* Mastery of the company"s product catalog and technology; keep informed of all new company products to efficiently service all customers.
* Performance of other duties as assigned by the manager.

Minimum Qualifications:
* Minimum of 2-3 years of customer service experience or related field.
* High school diploma or GED. Skill Requirements Revision Date: December 2023
* Advanced communication skills/ Polished phone etiquette.
* Knowledgeable in customer service delivery.
* Knowledge and experience with improving processes.
* Excellent written and verbal communication skills.
* Strong organizational, problem-solving, and analytical skills.
* Ability to manage priorities, workflow, and implementing actions.
* Proficient with MS Office (Word, Excel, PowerPoint)
* Advanced data entry skills.
* Systems literate - Soloman, SAP Overall

Physical/Strength Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to speak or hear.
The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
The employee must have the ability to perform physical labor as necessary (must be able to lift 40 pounds).
Specific vision acuity abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
This position does require that a telephone and headset must be used 90-100% of the workday and must have the ability to speak and hear internal and external customers.
This position does encounter the repetition use of hands and arms to perform heavy keyboarding, writing, and filing; one must be able to sit approximately 80% of the day and stand approximately 20% a day.

WORKING CONDITIONS:
Office/Manufacturing/Warehouse environment.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, outside weather conditions, extreme cold, extreme heat, and vibration.
The noise level in the work environment is usually loud.
Forklifts are used to load and offload trailers loaded with manufacturing materials.
Forklifts also move material to designed places in the warehouse.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.