Registered Nurse PD - Pediatric Acute Care Float Pool

1. Customer Service

a. Utilizes innovative approaches to improve service delivery.

b. Maintains a culture that improves teamwork and values diversity.

c. Accepts personal responsibility and accountability for customer service excellence.

d. Creates an environment in which customers feel respected and diversity is valued.

e. Communicates and listens effectively.

f. Exhibits a flexible and proactive approach to changes in the workplace.

g. Demonstrates an understanding of the organization's values and mission statement.

h. Acknowledges the presence of customers and responds appropriately to their needs.

i. Properly applies technical knowledge and skills.

j. Takes initiative to 'go the extra mile' to meet customers' needs.

k. Demonstrates reliability and professionalism.

l. Promptly solves problems and resolves complaints.

2. Clinical Care

a. Performs assessment and data collection in an ongoing and systematic manner, focusing on physiologic, psychologic and cognitive needs of the patient/family. Utilizes assessment data in formulating nursing diagnoses.

b. Formulates a goal-directed plan of care which is prioritized and based on determined nursing diagnoses and expected patient outcomes.

c. Implements care in a knowledgeable, skillful, safe, consistent and continuous manner by utilization of and adherence to predetermined standards which define the structure, process and desired patient outcomes of nursing process.

d. Evaluates patient/family response to care given by all health care team members, and the effects of systems, environment and instrumentation on progress of patient toward expected outcomes. Reformulates plan of care based on changing patient needs and evaluation of effectiveness of care provided.

e. Utilizes the primary nursing model in all aspects of the nursing process.

f. Demonstrates competency in psychomotor skills.

g. Performs all documentation functions in a timely, accurate and concise manner.

h. Demonstrates current knowledge of nursing research developments and utilizes findings in patient care as appropriate. Participates in nursing and related health care research activities as requested.

3. Patient Education

a. Identifies patient/family learning needs, implements appropriate measures to meet these needs and evaluates patient/family response to education related to hospitalization and discharge.

4. Knowledge Base

a. Demonstrates knowledge of pediatric pathophysiology, injuries, growth and development. Applies this knowledge to patient care. Demonstrates knowledge in specific areas of: structure standards, standards of care, protocols, procedures, guidelines and patient care resources/references.

b. Functions with an awareness and application of safety issues and adheres to patient/staff safety policies as identified within the institution.

c. Performs efficiently in emergency patient situations following established protocols, remains calm, informs appropriate persons, and documents events.

5. Professionalism

a. Demonstrates responsibility and accountability for own professional practice. Participates in peer review.

b. Demonstrates appropriate delegation of tasks and duties in the direction and coordination of the health care team members, patient care and unit activities, using appropriate organizational/priority setting skills.

c. Demonstrates effective communication methods and skills, using lines of authority appropriately.

d. Formulates and uses effective working relationships with all health care team members, patients and families.

e. Demonstrates cooperation and flexibility in staffing patterns and resolution of staffing conflicts; participates in temporary assignment measures of Department of Nursing. Meets hospital standards for attendance and punctuality.

f. Practices sound decision-making that demonstrates anticipation and prevention of problems. Demonstrates effective problem solving through active problem identification and implementation of resolution strategies.

g. Participates actively in staff development activities for unit, division and hospital personnel.

h. Demonstrates awareness and sensitivity to patient/family rights with respect for dignity and confidentiality.

i. Demonstrates an awareness of legal issues in all aspects of patient care and unit function and utilizes appropriate resources to manage situations and minimize risks to patients, self, colleagues and institution

6. Standards/Quality Improvement (QI)

a. Participates in standards development/implementation and QI activities. Strives for continuous improvement in delivery of patient care.

7. Self Development

a. Demonstrates self-directed learning and participation in continuing education to meet own professional development.

b. Seeks validation of knowledge base, skill level and decision-making necessary, identifies /recognizes limitations and assertively seeks guidance in areas of uncertainty.

c. Participates in development and attainment of unit, division and hospital goals.

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of time

Key Responsibilities

(To be completed by Supervisor)