Tourist Information Counselor

Build valuable customer service skills as a Temporary, Part-time Tourist Information Counselor with the Department of Transportation. In this role, you assist guests at the Welcome Center by sharing important travel details and promoting attractions across Pennsylvania. You will work in a fast-paced setting where every interaction helps someone have a better trip. Become part of a team that takes pride in guiding travelers and supporting statewide tourism.

This position supports the daily operations of the Welcome Center by assisting travelers, maintaining displays, and helping with communication efforts. As a Temporary, Part-time Tourist Information Counselor, you will perform the following duties:

• Traveler Assistance: Provide directions, travel details, and tourism information to visitors at the Welcome Center
• Center Operations: Open or close the Welcome Center, maintain clean displays, and manage literature and supply inventory
• Customer Service: Greet guests, answer questions about Pennsylvania, and represent the Welcome Center professionally
• Report Preparation: Complete daily reports, customer counts, reservation logs, and visitor notations
• Inventory Management: Unpack, store, and track literature and supplies and coordinate with vendors when needed
• Program Support: Assist with tours, travel shows, outreach events, and special assignments from supervisors

Work Schedule and Additional Information:

• Part-time temporary "on call" employment.
• Shifts vary and working hours are based on operational need.
• On call shifts can range from 7:00AM to 7:00PM, (temporarily hours are 9:00AM to 5:30PM), 7 days per week.
• Telework: You will not have the option to telework in this position.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be willing and able to work in and commute to Pike County PennDOT Welcome Center: I-84, Exit 53, Matamoras.
• You must have the ability to be "on call" between 7:00 AM to 7:00 PM, seven days a week. Current hours are 9:00 AM to 5:30 PM.
• You must have the ability to report to work within 1-hour of being called in.
• You must have front facing public contact experience.
• You must have experience working with computers.
• You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Five or more years of full-time experience in work involving front facing public.
• High school diploma or equivalent.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.